Director of Nursing bei Gracelight Community Health

Description

SUMMARY:

The Director of Nursing (DON) supervises, manages, directs, coordinates, and evaluates the delivery of nursing care with an emphasis on team-based care.  The DON oversees and manages all functions related to the delivery of clinical services, including but not limited to case management services; integration of clinical programs including primary care, specialty care and community nursing; Patient Centered Medical Home (PCMH) initiatives; and acts as the liaison between clinical operations and clinical administration to improve delivery of quality care.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supports and implements the organization’s vision, mission and values.
2. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
3. Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely and providing excellent customer service to internal and external customers.
4. Fosters and promotes a culture of service excellence and accountability.
5. Supervises personnel to include screening, interviewing, hiring, disciplining and terminating. Guides, directs, disciplines, coaches and motivates staff regarding work performance, problem solving, and decision making to ensure staff meet work standards. Conducts all aspects of supervision in a professional, consistent and objective manner.
6. Completes performance and behavior reviews timely.
7. Fosters and promotes a culture of service excellence and accountability.
8. Ensures the organization’s mission, vision and values are communicated to staff and are integrated into the Nursing Department strategies, goals, objectives and work plans. 
9. Directly or indirectly supervises all clinical staff including Patient Care Managers (PCM), registered nurses, licensed vocational nurses, and medical assistants.  Directly or indirectly supervises all operational health center staff as needed to cover for Director of Operations.
10. Acts as a change agent in leading staff through future changes.
11. Provides a model that ensures the delivery of quality nursing care in a holistic, caring and compassionate manner by all licensed and unlicensed direct care MA/nursing staff consistent with standards of care and patient safety.
12. Partners with leaders to clarify the nursing and medical assistants’ roles and responsibilities with the goals of developing clear job descriptions, complying with government regulations, and having the nurse’s work to the top of their licenses.
13. Works with leadership to develop a team based care model that incorporates the 10 Building Blocks of High-Performing Primary Care.
14. Develops and implements an orientation and training program for new clinical staff that includes skills assessment, competency evaluation, safety, infection control, and compliance with mandatory orientation requirements.
15. Participates in the development of education programs for patients with diagnoses within designated Chronic Disease Management categories.
16. Recommends, develops and facilitates provider education materials and training.
17. Develops and maintains clinical disaster preparedness programs, partners with Facilities and/or other leaders to adequately educate and prepare staff as needed.
18. Manages and maintains health center certifications including but not limited to Patient Centered Medical Home (PCMH) and other certifications.
19. Develops, deploys and maintains clinical competency models and training focused on measurable improvement of staff competencies and active management of deficiencies.  Ensures ongoing assessment by direct observation, training, and written evaluation of clinical nursing staff in the areas of competency and work performance. Provides assessments on not less than an annual basis of each staffs’ core competencies.
20. In partnership wth the Medical Director(s), develops, revises, and implements all clinical and laboratory policies and procedures under supervision of the Chief Medical Officer.
21. Establishes consistent clinical practices across the health centers focused on quality and partners closely with the Director of Operations to ensure productive and smooth operations.
22. In close partnership with operations leadership, coordinates staff coverage at all health centers.
23. Promotes health center services by participating in community groups and meetings.
24. Actively partners with the Director of Quality and Compliance to develop, maintain, or lead Quality Improvement programs or initiatives.
25. Oversees CLIA Waived laboratory procedures, controls, and records of maintenance, and prepare Laboratory M&E reports for the Safety and Infection Control Committee. 
26. Uses discretion and judgment in handling sensitive or confidential information, answers all employee and client inquiries in a timely and courteous manner and listen to employee disputes and understands which decisions can be made alone and which decisions need to involve others.
27. Maintains compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, Scope of Practice, Accreditation Standards, OSHA, and the organization’s policies and procedures.
28. Performs all other duties as assigned.
29. Must be willing and able to work at all locations as needed to meet patient care needs.
30. Must be willing and able to work all business hours including evenings and weekends.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in nursing required, master’s degree preferred.
• RN License, current and in good standing with the State of California
• A minimum of 2 years’ nursing supervisory experience in a clinical setting
• Experience in an FQHC preferred
• Experience with the development, administration and management of staff competencies
• Experience with quality management in an ambulatory or clinical setting including the ability to assess and improve the quality and efficiency of delivery care systems and processes for patients and staff.
• Current CPR Certificate
• Current and in good standing; CDL and vehicle insurance

LANGUAGE SKILLS:

Ability to read and interpret documents that are at times highly complex relating to clinical, legal and financial matters.   Ability to write sophisticated reports and correspondence. Ability to speak and present information effectively with all constituencies: board of directors, physicians, clients, patients and employees of Gracelight Community Health. Ability to facilitate discussions and work in a highly collaborative manner. Ability to positively manage and communicate change. Ability to influence key leaders, physicians and other providers.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense to daily situations that arise. Ability to make decisions and execute timely to produce positive outcomes.

OTHER SKILLS AND ABILITIES:

1. Demonstrates ability and flexibility to work in other areas of the organization as needed.
2. Adheres to company’s policies and procedures.
3. Demonstrates required knowledge, skills, education for job functions.
4. Maintains and promotes a safe work environment.
5. Demonstrates a self-directed mature, disciplined and tactful approach to fulfilling job duties.
6. Demonstrates excellent communication skills, both oral and written.
7. Demonstrates proficiency in computer applications such as Microsoft Excel, Power Point, Word and Outlook.
8. Displays a positive outlook on the job and promotes professional behavior always.
9. Organizes and prioritizes work with minimum supervision. 
10. Thinks critically to navigate business issues daily.
11. Assesses opportunities and reviews current practices for continuous improvement.
12. Manages time efficiently and follows through on duties to completion.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally life and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.