Scheduling Coordinator- GI/Endo Lab-Full Time bei Jupitermed

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• A high school graduate or equivalent is required.

Experience / Qualifications

• A minimum of 1 year of experience in customer relations, scheduling, and/or office management.
• A minimum of 1 year of experience in insurance verification and authorizations.
• Knowledge of computer scheduling programs/software, and general computer skills.
• Must be able to multitask job responsibilities and function with minimal supervision.
• Experience working in a hospital setting with busy phones is preferred.
• Proficient in Epic’s new gallery fax retrieval system.

Position Summary

The Scheduling Coordinator will be responsible for the accurate scheduling of all surgical procedures in the GI Lab and Pulmonary procedures, and coordinates with all other resource providers (i.e., Anesthesia), according to provider preferences. 

• Calls patients to schedule procedures.
• Cancels and reschedules procedures as necessary and documents reason codes/notes.
• Troubleshoots scheduling conflicts.
• Utilize Epic Scheduling System
• Collects demographic and insurance information to properly create patient visits.
• Work closely with the Insurance Verification Department to ensure proper authorization is obtained.
• Prepare patient charts, attaching patient history and physicals from doctors’ offices.
• Coordinate resources, including assistants and equipment for surgical procedures.
• Works closely with Radiology and other departments for equipment and supplies.
• Calls doctors’ offices weekly to review schedules.
• Communicates directly with physicians, ensuring a complete understanding of the patient's needs with the timing of length of the procedure.
• Send weekly emails to confirm scheduled procedures.
• Notifies all reps regarding special procedures that the doctor may require further assistance.
• Schedules “Add on procedures” for the next day and communicates them to the Core Nurse.
• Utilize Case Check to schedule Vendors for procedures.
• Organize any faxes coming over from the MD offices.
• Works with the Volunteer Supervisor to help maintain volunteers’ schedule.
• Stocks blanket warmers and refreshment refrigerator as needed.
• Transports patients for discharge via wheelchair as needed.
• Works with Foundation to make sure we document if the patient is a hospital donor.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenge’s bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry.  Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.                                                                           

• Threshold Requirements

• These threshold requirements are required and completed yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.