FFL Brands - Sales Representative — Live Chat, Phone Sales — Hybrid bei FFL Brands

About Furniture For Life Massage Chairs

We represent The World’s Best Massage Chairs®, zero gravity recliners, ergonomic office seating, and more.

Our mission is to enrich lives through exceptional comfort and lasting quality, and every interaction with our team should reflect the same commitment to excellence.

Who We're Looking For

We are seeking a Sales Representative with exceptional people skills, a consultative approach, and a proven ability to follow through.

This is a hybrid position with uncapped earning potential, so if you understand that persistence, professionalism, and genuine care are key to success in high-value, relationship-based sales, your earning potential is limited only by your ability, diligence, and skills.

Key Responsibilities

• Engage & Guide Customers: Respond promptly and warmly to inquiries via chat, phone, and email, providing a premium, human experience. Understand customer needs to recommend suitable Furniture For Life solutions with confidence and empathy.
• Master Follow-Up: Maintain detailed CRM notes, proactively engage leads, and reconnect with past customers for referrals and upgrades. Recognize that high-value purchases require patient, consistent, and professional follow-up.
• Brand Representation & Expertise: Work two days per week from a Colorado retail location and occasionally travel to trade shows to demonstrate products. Develop in-depth knowledge of our products to articulate their benefits and distinctions effectively.
• Collaborate: Partner with sales, marketing, customer service, and operations to ensure a seamless customer journey.

Compensation & Benefits

• Draw Against Commission (Uncapped): Monthly Guarantee of $3,000; 10% Commission; Additional store referral bonuses
• Paid travel for trade shows
• Medical, dental, vision, 401(k) with employer match; short & long-term disability, EA, generous employee discount
• Opportunities for professional growth within a premium, growing brand
• Supportive, team-oriented environment with quality inbound leads.

Qualifications

• Proven success in high-ticket or consultative sales (furniture, luxury goods, fitness/wellness preferred).
• Exceptional, disciplined, and personable follow-up skills.
• Outstanding written and verbal communication with a warm, confident, and professional tone.
• Strong computer and CRM proficiency for efficient lead and follow-up management.
• Self-motivated, goal-oriented, and organized.
• Comfortable representing products in-person (occasional travel).
• Genuine interest in wellness and helping people improve their quality of life.

The Ideal Candidate

You are warm, engaging, and driven, earning customer trust instantly. You understand that luxury purchases demand patience, persistence, and care. You excel at turning inquiries into delighted, long-term customers through exceptional listening, personalized education, and consistent follow-up. If you can combine empathy with enthusiasm to close high-value sales while genuinely improving people’s lives, we want you.