Spa Concierge bei North Idaho Dermatology

The Spa North Idaho Dermatology 

Beauty by Experience

Spa Concierge

The Spa Concierge has the first contact with our patients, providing outstanding customer service. They monitor incoming patient calls and gather information needed to complete the registration process. They schedule the patient for the correct cosmetic procedure and complete the patient experience with an accurate check out process. They have a strong knowledge of products and services used in the Spa and help patients find the best option. 

We offer paid time off, medical, dental, and vision benefits with 20+ working hours, as well as 401(k) matching contributions up to 4%. Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, CoolSculpting, facials, and much more! If this interests you, apply today! See below for details related to the position requirements.

ESSENTIAL FUNCTIONS

●    Work closely with spa director and other team members to obtain patient history to expedite check in and check out process

●    Schedule an assortment of cosmetic appointments for our clinics

●    Provide education to the patients regarding products and procedures

●    Ensure accurate and timely data entry into practice management and electronic medical record system

●    Assist the spa director as needed

●    Maintains inventory levels and protocols

●    Maintains sample stocks

●    Creates a 5-star experience for patients from check in to check out.

●    Cross-train and help in other departments as needed

●    Practices confidentiality and privacy protocols in accordance to the practice policies and HIPAA requirements

●    Performs all duties and services in full compliance with North Idaho Dermatology Core Values (Innovation, Professionalism, Optimism, Empathy, & Teamwork)

COMPETENCIES

●    Customer/Client Focus

●    Communication Proficiency/knowledge of medical terminology

●    Problem Solving/Analysis

●    Thoroughness/Strong Attention to Detail

●    Expectational Organizational Skills

●    Ability to Multitask

●    Results Driven

POSITION REQUIREMENTS (REQUIRED & PREFERRED)

●    High school or GED

●    (1) year of clinical medical office experience

●    (1) year of retail sales experience

●    Experienced in using an EMR system

●    Ability to demonstrate excellent customer service and teamwork

●    General understanding of HIPAA guidelines

●    Proficiency in computer software use, including Word, Excel, and Google docs

●    Dermatology experience preferred