- Junior
- Optionales Büro in Fullerton
Pay Range: $20-$21.50 per hour
Receptionist II
The Receptionist is responsible for answering all incoming phone calls to the branch and routes to the appropriate person or department via PBX board. In addition, this position is responsible for the professional and efficient managing of visitors, vendors, and a variety of clerical duties that support the branch, including distribution of incoming mail, and preparing outgoing mail and pouches as needed. Reports to the Warehouse Manager.
The Receptionist is also responsible for reporting and escalating any customer related issues to the Warehouse Manager.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below, but not limited to, are representative of the knowledge, skill and/or ability required.
Customer Relations:
- Answers, screens, and directs phone calls to staff.
- Greets clients, visitors and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
- Assist with client tours of facility.
- Ability to work effectively in a team environment as a positive team player.
- Requires flexibility to adapt to changing customer and staffing needs, with a cooperative attitude.
- Maintain excellent customer service with the customers, sales, transportation, and operation teams to establish solid relationships.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Must be punctual at all times. If an emergency arises, inform the Manager immediately, so that appropriate coverage can be arranged.
- Must be courteous, helpful, and professional to all existing and potential internal and external customers.
Administrative:
- Performs administrative and clerical support tasks.
- Compose confidential correspondence, reports and presentations on behalf of management.
- Organize employee engagement for the department.
- Maintain Conference Room calendar for trainings and meetings.
- Provide accurate inventory information to customers.
- Filing WD and TR files alphabetically by customer. Finding missing files as required.
- Oversees office equipment maintenance including but not limited to: Copy machines, printers, fax machines, and postage equipment.
- Distributes incoming mail to appropriate person or department daily.
- Prepares all outgoing mail and inter-branch pouches as needed.
- Exchanges data tape in server room daily.
- Maintains and orders all office and kitchen supplies and keeps supplies well stocked.
- Makes daily transportation check calls to clients for tomorrow’s work.
- Gather and send out marketing materials, proposals and other sales related information to prospective customers as requested by sales manager.
- Perform work with quality, efficiency and safety at all times.
Training:
- Provide input and direction to teammates on enhancing the customer services.
- Participates in weekly training for admin staff.
- Promote Corovan’s Mission and Vision Statements.
- Continuously promotes compliance with company policies and procedures.
Other duties:
- Must follow all confidentiality and chain of custody rules for all client data and items.
- Other duties may be assigned, as needed or warranted, by management.
Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Interpersonal skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Language Skills - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Must efficiently communicate with customer and coworkers.
- Mathematical skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Education and/or Experience
Required
- High School Diploma or GED; or equivalent combination of education and experience.
- 2-4 plus years’ related receptionist and/or customer service experience in an office environment.
- Possess telephone sales with intelligence and problem solving skills.
- Understanding relevant software systems such as Windfall, Corovan’s Web Portal and Order Entry.
- Intermediate level of skill MS Office including Word, Excel, and Outlook.
- Ability to type at least 45 WPM without error.
Preferred:
- 1-2 years’ experience handling high-volume calls in a reception environment.
- Experience integrating within a team in high-demand, customer-facing environments.
Primary Location
Orange Country
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.
- Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
- Handling: Seizes, helps or works with hands.
- Lifting: Proper lifting techniques required. May include lifting up to 30 pounds, and pushing or pulling up to 20 pounds.
- Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
- Standing: Remains in standing position if required to perform various functions of the job.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Vision: Reads paperwork.
- Talking: Communications by phone, email, and in person.
- Sitting: Sits at desk. May sit for long periods of time.
- May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.
- Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment.
- Noise: Works in office with constant or intermittent noise.
Position Type
- This is a full-time position, with a minimum expectation of 40 hours per week.
- Employees might be required to work late evenings or weekends depending on the business needs.
Additional Information
Upon offer, the Company conducts a comprehensive pre-employment background check and drug test.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
