Sr Group Operations Manager bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

The job is responsible for leading teams and projects for Credit Assistance Fulfillment and Recovery by using leadership skillsets and management experience to execute the strategies and priorities of the business. Key responsibilities include, achieving greater client satisfaction, increasing employee engagement, maintaining superior compliance, and improving business results. Job expectations include leading by example, leading through change, delivering on Credit Assistance priorities, managing major operations of the unit, and driving continuous improvement.
 

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 3+ years of Credit Assistance Experience in a leadership position
• Project management experience
• UCRA experience
• Strong Business Control knowledge
• Ability to identify trends and opportunity 
• Motivate and influence decisions 
• Strong communication and leadership skills
• Ability to prioritize and manage multiple responsibilities in parallel
• Create a culture of quality, that is goal driven and results oriented

Desired Skills:

• Experience with Laws, Rules and Regulations for Credit Assistance
• Background in Deposits and Offsets
• Understanding of the SPI process
   

Shift:

Hours Per Week: