Content Design Manager bei Crown Commercial Service

Job description

Job Title: Content Design Manager

Band: 4

Salary: £48,027 - £53,310

Location: Norwich/Newport/Liverpool/Birmingham

Terms: Permanent

Hours: Full Time/Compressed Hours

Closing Date: 06/11/25

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Are you passionate about creating digital content that makes a real difference to users? Experienced in leading complex content design projects and working with others to deliver user-focused solutions?

If so, this is your opportunity to make a tangible impact on our digital presence - helping us support the government’s missions and create meaningful impact across the UK. 

Job Summary

As a Content Design Manager at CCS, you’ll apply content design best practices to create, test and iterate content and strategies that meet user needs. 

You’ll work closely with user researchers, service designers and developers, champion content design across the organisation and help shape how we communicate across our digital platforms.

Team Summary

The Digital Channels and Content team helps users quickly and easily find what they need from CCS online. 

As a team of 5, we apply user-centred design principles to create and maintain content, tools and strategies that provide the UK public sector with more effective digital experiences. 

Key Accountabilities:

• lead elaborate content design projects from inception to completion, ensuring high-quality and user-centred outcomes 

• collaborate effectively with GDS roles (e.g. - user researchers, service designers, developers) and subject matter experts to create user-focused content 

• create, publish and oversee content that is clear, engaging and meets evidenced user needs 

• advocate for content design across the organisation; confidently and persuasively explaining and justifying content arrangement 

• follow team processes and workflows, while identifying opportunities to improve them 

• advise colleagues on content best practice, style and tone

• assist the Head of Digital Channels and Content in identifying opportunities to improve content, tools and strategies 

• act as a deputy for the Head of Digital Channels and Content when required

Essential Criteria (to be assessed at application stage):

• extensive experience designing content that is clear, engaging, meets user needs and conforms to style guides and templates

• a deep awareness of the techniques used to create user-centric digital content, such as writing user stories, journey mapping, prototyping and running discovery sessions

• excellent writing, editorial and proofreading skills and a strong understanding of SEO

• comfortable using a range of research and data to inform content decisions and report on their success

• ability to confidently communicate with and influence stakeholders of all levels

Desirable Criteria:

• experience using tools such as Google Analytics, Content Square, WordPress and Figma

In the event of a high number of applications, the desirable criteria will be used as a second sift.

Success Profiles (to be assessed at interview):

You will be assessed against the following behaviours:

• Seeing the bigger picture

• Managing a quality service

• Delivering at pace

• Making effective decisions

• Changing and improving

And the following technical skill:

• creating, publishing and managing quality, user-centred content

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

What we will offer you, here are some of the benefits you can expect:

• Competitive salary 

• Generous pension scheme

• A discretionary non-contractual performance related bonus 

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence on WC 10th November and interviews will be held WC 24th November either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [email protected].

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk

 If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected] 

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. 

Complaints Procedure

 Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]

Internal candidates should apply using their Workday account. Please use the careers hub for your application.