Development Services Representative, Lead bei City of Glendale (AZ), AZ

About the Department

About Us:
The City of Glendale’s Development Services Department is made up of the Building Safety, Planning, and GIS/Mapping Divisions. These Departments serve the City and its citizens to ensure building code standards are met, structure plans are reviewed to ensure safety and proper code/zoning requirements are adhered to, all planning and development projects have had a through permit review process, and that the latest GIS databases and Maps have all the latest information.
The Role:
This is the third level in the Development Services Representative series. This role performs a variety of more difficult technical, administrative, and clerical support tasks for the Development Services Department, to include providing public counter customer service for both residential and commercial projects. This role will also train, mentor, and direct the work of subordinate staff.
Salary:
	This position is: FLSA non-exempt, and will earn overtime for any hours worked over 40 in a week. A Grade 316 with with an hourly salary between $27.5197 - $41.2798.
Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective on the 1st of the month following 30 days of employment. You can review the FY25 Benefits Guide or visit the City of Glendale’s Benefits page for more information.
Holiday, Vacation, and Sick Leave:
	Regular status positions offer: The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave to celebrate their cultural or religious holidays throughout the calendar year.  Vacation leave accrues at:  5.33 hours per pay period (138 hours/17.25* days per year) Increases to 6.12 hours after 5 years Then caps out at 7.6 hours after 10 years of service. Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year). * Days per year estimates are based on an 8-hour work day.
Retirement:
	This position participates in the Arizona State Retirement System (ASRS). The current contribution rate is 12%. Contributions are mandatory, and are collected each pay period.
Why Choose Glendale:
The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at StateFarm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently. At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Position Duties

1. Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process in an e?cient and timely manner.
2. Assists developers and the public at the counter, over the phone, or by email by explaining the City's development process, code requirements, reviewing residential plans, issuing permits, and coordinating and tracking the progress of commercial development projects.
3. Analyzes, interprets and enforces the plumbing, building, electrical and mechanical codes and the zoning ordinances for residential room additions and for electrical, plumbing or mechanical changes to residential projects.
4. Coordinates documentation, inquiries, communication, scheduling, inspections, closeout, and acceptance in the construction process.
5. Communicates with applicants on permit status, obtains information on incomplete documents, and resolves permit con?icts.
6. Calculates plan submittal fees, plan review, and permitting fees.
7. Checks documents for validity, accuracy, and completeness of information, records, ?les, and electronically distributes related information.
8. Assists and provides direction to customers with permit applications, government forms, and other documents.
9. Enters data into computer systems, processes transactions, compiles documentation, and generates reports.
10. Periodically assists customers in scheduling and providing status for building inspections.
11. Maintains tracking system and other software programs for plans submitted from time of permit application to permit issuance and certi?cate of occupancy.
12. May provide work leadership and guidance to Development Services Representatives.
13. Trains new and current employees.
14. Assists, reviewing, and approving work.
15. Handles the more complex and technical projects and customer inquiries.
16. Supervises staff whenever the supervisor is absent.
17. Completes various activity statistical reports, project monitoring, and/or other special projects.
18. Ensuring that department management is informed of critical issues or other emergencies in the absence of the supervisor.
19. Provides input on employee performance evaluations and disciplinary actions.
20. Assists in the day-to-day scheduling of employees breaks, work periods, and coverage of workstations of public counters.
21. Verifies and processes license contractor of general liability insurance.
22. Performs other related duties as assigned.

Minimum Qualifications

• Computers and their application to the development process
• Building construction techniques, and building, electrical, mechanical, plumbing and ?re codes
• Building inspection procedures
• Zoning ordinances and City codes
• Development process, procedures, objectives, and standards
• Development engineering and landscaping relative to development activity
• Other Governmental Agencies' regulations such as the State Registrar and the State Board of technical registration

• Establish and maintain effective working relationships with developers, architects, engineers, homeowners, contractors, and the public 
• Communicate e?ectively verbally and in writing
• Read, interpret, and explain construction plans, maps and other development and construction related documents
• Perform basic mathematical calculations
• Successfully resolve problems involving contractors, developers, homeowners and City sta?
• Explain code requirements and development or plan review procedures and fees to persons with various backgrounds
• Provide quality customer service while functioning regulatory capacity 
• Coordinate the schedule of construction projects
• Recognized and di?use potentially hostile situations with customers 
• Work independently and perform tasks involving numerous details.

• International Code Council (ICC) Certification as a Permit Technician is required at time of hire. 

Other Qualifications