Office Assistant, Senior bei City of Hampton, VA

About the Department

The City of Hampton's Criminal Justice Agency is seeking a highly organized and dependable Office Assistant, Senior to join our team. In this vital role, you will perform a wide range of clerical, administrative, and technical duties that support the daily operations of our criminal justice division.  From managing sensitive documentation and coordinating case-related communications to maintaining accurate records and assisting with complex administrative tasks, your work will contribute to the integrity and efficiency of our justice processes. This position requires the ability to manage a high volume of phone calls as well as effective communication skills with diverse populations.  Working under general supervision, you’ll follow established procedures and may serve as a lead worker.  

Are you ready to make a meaningful impact behind the scenes in the criminal justice system?  This is a unique opportunity to support the mission of justice while applying your skills in a dynamic, professional environment.

• Graduation from high school or successful completion of the GED.
• Requires a minimum of three (3) years of clerical or administrative experience.
• This position requires at least one (1) year of high volume phone experience.
• Requires the ability to efficiently use a computer and other office equipment to complete tasks. Requires good knowledge of office terminology, procedures, and equipment; working knowledge of Microsoft Office software; good understanding of business arithmetic and English.
• Requires the ability to: learn complex computer programs; maintain records and attention to detail; follow complex oral and written instructions, and establish and maintain effective working relationships with diverse populations.
• Must have effective oral and written communication and customer service skills.  
• May require a functional knowledge of tools, materials, equipment and supplies that are specific to an individual department or division. May be required to complete a skills-based assessment.
• May be required to possess and maintain a valid driver’s license and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• Must successfully pass a background check prior to any offer of employment or promotion.

• Requires the ability to maintain confidentiality of all information; the ability to make sound independent judgments within the context of established departmental and City policies and procedures.
• Requires contact with other City departments, the general public and other agencies. 
• The incumbent may be considered “essential personnel” during City emergency situations or the direction of the City Manager which may include long hours and unusual schedules.