Client Success Manager bei RentVision

Are you skilled at building relationships and guiding clients toward success? Do you enjoy solving complex problems while maintaining a positive, professional demeanor?

Join our Client Success Team as a Client Success Manager, where you’ll serve as the trusted advisor to a portfolio of clients—helping them achieve exceptional results through RentVision’s digital marketing and revenue management solutions.

Key Responsibilities:

• Advise clients on digital marketing and revenue management tactics and strategies specific to the multifamily industry.
• Drive product adoption and utilization.
• Proactively manage client relationships to increase retention.
• Coordinate and execute on client servicing requests.
• Collaborate cross-functionally to achieve client goals.
• Identify expansion opportunities & bring in the right people to win new business from existing clients.

Client Communication:

• You’ll communicate with clients daily through email, phone, and video meetings—leading calls, presenting performance data, and proactively sharing insights and recommendations.

Team Collaboration:

• This is an on-site role based in our Lincoln, NE office. You’ll work in a team office, sitting side by side with your fellow Client Success team members to encourage collaboration, learning, and shared problem-solving. You’ll also partner with various departments across the organization to deliver cohesive, high-quality client experiences in a fast-paced, team-oriented environment.

Requirements

• 3+ years of experience in customer service, client management, or a related role.
• Exceptional communication skills—both written and verbal—to build trust and deliver complex information clearly.
• Strong time and task management skills with the ability to manage multiple projects simultaneously.
• Meticulous attention to detail to ensure client needs are met accurately and efficiently.
• Demonstrated critical thinking and problem-solving abilities, with the capacity to analyze data, identify root causes, and anticipate future issues.
• Ability to manage conflicts and navigate difficult conversations with professionalism and empathy.
• Proven teamwork and collaboration skills, fostering positive relationships across departments.
• Proactive and self-motivated, with a strong sense of initiative to identify opportunities and take action.
• Tech-savvy and comfortable learning and utilizing a wide variety of digital tools and platforms.
• Adaptability and curiosity to thrive in a fast-evolving digital marketing landscape.

Preferred Experience:

• Familiarity with digital marketing and analytics tools.
• Experience in the multifamily industry (apartment marketing, leasing, or property management).
• Experience using a CRM or account management tools.

Position Details:

• Position Type: Full-time, exempt
• Compensation: Salary
• Location: Lincoln, NE (on-site, with occasional travel of 2–4 weeks per year)

Benefits

Work at a “Best Place to Work” Company

RentVision was recently certified as a Great Place to Work, one of Fortune’s Best Workplaces in Advertising & Marketing, one of Lincoln’s Best Places to Work (#2 medium-sized company), one of the Best Places to Work in Multifamily (#6 nationwide), and we recently scored a 4.6/5 on Gallup’s Q12 Engagement Survey.

401(k) Match

Planning for your financial future is important. We offer enrollment in our company sponsored 401(k) as well as contribution matching to help you get it done.

Health Insurance

We care about your health. RentVision offers enrollment in health, vision, dental insurance plans, and also pays a portion of health insurance premiums.

Life Insurance

You’re important to us and we want you to know that. We offer life insurance to employees at no out-of-pocket cost.

Short-Term and Long-Term Disability

We’re here to help when the unexpected happens. We provide both short-term and long-term disability insurance to all of our employees. Our short-term disability plan also offers medical leave for pregnancy.

Paid Time Off

It’s all about that healthy work-life balance—work hard, play hard, right? RentVision provides paid time off and paid holidays, including extra time off around Thanksgiving and Christmas.

Paid Parental Leave

At the end of the day, family matters most. We know the importance of those precious moments you have with your new little one, so we provide paid parental time off.

Fizzy Friday

You work hard all week, so why not have a little fun on Friday? At 3:30 PM we celebrate a week’s worth of work with games, snacks, and fizzy beverages. Hope you like competition.

Recognition Lunch

You’re one in a million, and we want you to know that. Every month we celebrate our employees with a free lunch (yeah, you read that right) and recognition galore.

Unlimited Coffee

Need a pick-me-up? We’ve got a coffee machine stocked full of cappuccinos, lattes, black coffee, and more.

Discounted Gym Membership

If you've got the drive, we've got you covered. We partnered with a local gym to provide a total package gym membership for just $10 a month.

About RentVision

RentVision was founded in 2009, after our Founder and CEO, David Watson, spent multiple weekends hunting for an apartment. After weeks of searching, he signed a lease on a unit he’d never seen. Frustrated by this experience, David believed there had to be a better, easier way to confidently rent an apartment. This sparked the idea for a new innovation—the industry's first Walkthrough Video Tour. RentVision has been innovating, developing, and growing ever since.

Today, we operate in the multi-family marketing industry where we create software platforms, build websites, offer strategic advising, deliver media solutions, and travel the country sharing industry knowledge. We are part tech company and part full-service organization, combining the best of both worlds: excellent software solutions with remarkable client service. Learn more about our company at https://www.rentvision.com/our-company.

Our Purpose: To consider others as more important than ourselves.

Our Mission: To make renting apartments easy.

Our Vision for Our Clients: To deliver a predictive leasing platform that optimizes marketing and revenue management.

Our Vision for Prospective Residents: To help people rent an apartment without needing to drive anywhere.

Our Core Values:

• Be Remarkable - We use our intelligence, personality, and unique skills to deliver amazing results.
• Systemize Excellence - We build and do what is excellent, efficient, and repeatable.
• Considerate Candor - We seek and give direct feedback that is thoughtful and productive.
• Maximize Talent - We know our weaknesses. We live in our strengths.
• Team Hustle - We deliver success through hard work and camaraderie.