HIP Supervisor bei HEALTHNET INC

Description

Fair Labor Standards Act Classification: Non-Exempt

The Supervisor contributes to HIP's Mission by promoting a service conscious environment through the development and coordination of programming that is responsive to staff and client needs as well as ensuring compliance with grant funded programs. The Supervisor participates in establishing policies and procedures, training, and day to day processes guaranteeing a client centered milieu aimed at ending homelessness for those seeking services at HIP. The Supervisor provides guidance and support to staff by, staying up to date on best practices, providing clear job functions, and focusing on outcomes while working in a collaborative spirit with other internal and external colleagues and partners. The Supervisor is responsible for understanding grant requirements of the organization and ensuring accurate and timely data entry for assigned staff. The Supervisor, in conjunction with the Senior Supervisor, Grants Manager and HIP Director, is responsible for required grant and budget tracking and reporting. This position is part of the HIP Management Team and therefore plays a vital role in making decisions for the growth of the organization. Key outcomes include: accurate and timely reporting on all grants; fair and consistent supervision of all assigned staff according to established policies; provide accountability, training and development with all staff; monitor grant expenditures while working to provide resources for clients, staff, and programs which maximize effectiveness; actively participate in community meetings that pertain to assigned client services. HIP Supervisor is currently responsible for implementing and supervising staff of the The Julian Center partnership, the Dowe Program and in coordination with the Senior Supervisor CoC RRH as well as offering support to the Senior Supervisor as needed. The HIP Supervisor and Senior Supervisor are responsible to coordinate the full array of HIP Housing and Placement, and Employment services. 

Key Expected Outcomes

• Active participation in all mandatory meetings such as: All Staff, HIP Management Meeting, HIP Case Conferencing, Team/Department Meetings, GPD Case Conferencing, Annual Budget Development, CoC Meetings pertaining to outcomes and performance measures, and Supervision.
• Manage project budget, development, performance goals and service delivery of all grant funded programs.
• Lead bi-weekly team meetings to ensure clarity of processes, collaboration, understanding, and overall team effectiveness. 
• Provide effective and equitable communication to all assigned staff relating to program, department and activities. 
• Conduct weekly or bi-weekly supervision for all assigned staff as well as complete annual performance evaluation.
• Provide personnel development opportunities, training, and onboarding/orientation. 
• Maintain open communication with all employees to enhance work processes and employee understanding.
• Ensure all programmatic functions are coordinated with internal and external colleagues and partners.
• Maintain awareness of best practices for the field and provide continual staff development to ensure accomplishment of program goals and objectives.
• Assist in the development of new programs/grants to fold into daily activities and outcomes.
• Conduct ongoing evaluation of services rendered to address quality assurance issues and incorporate change towards highest quality of service.
• Promote positive communication with client focused services delivery.
• Prepare and share outcome reports at All Staff Meetings.
• Coordinate and direct data collection to ensure accurate outcomes reporting.
• Act as part of HIP Management Team in program development; development of policies and procedures; and maintaining a leadership role in the organization.
• Establish and promote positive communication among all team members of HIP to increase collaborations and efficiency. 
• Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.

Critical Skills, Knowledge, & Behaviors

• Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.) 
• Demonstrates effective verbal, written, and interpersonal skills, in person, in written correspondence and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
• Able to work independently in performing duties requiring discretion, analytical ability, self-direction, sound judgment and flexibility in work situations
• Able to read, interpret, and use forms and other visual instructions in order to perform required work. 
• Ability to coach assigned staff within company policy; ability to have difficult conversations with assigned staff when job performance is weak.
• Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment.
• Able to identify and resolve conflict in a professional manner within the stated values of the organization. 
• Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
• Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation. 
• Proactive in anticipating and alerting others to problems with processes, projects, and outcomes.
• Ability to operate within a budget.
• Demonstrates ability to learn and become proficient on new applications, programs, etc. 
• Demonstrates ability to set and meet goals, both project and individually.
• Apply a minimum of one health literacy method when communicating with patients/clients.

Diversity & Inclusion

• We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.
• We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
• We strive to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.
• We pledge to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay. 

Requirements

Critical Skills, Knowledge, & Behaviors

• Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.) 
• Demonstrates effective verbal, written, and interpersonal skills, in person, in written correspondence and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
• Able to work independently in performing duties requiring discretion, analytical ability, self-direction, sound judgment and flexibility in work situations
• Able to read, interpret, and use forms and other visual instructions in order to perform required work. 
• Ability to coach assigned staff within company policy; ability to have difficult conversations with assigned staff when job performance is weak.
• Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment.
• Able to identify and resolve conflict in a professional manner within the stated values of the organization. 
• Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
• Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation. 
• Proactive in anticipating and alerting others to problems with processes, projects, and outcomes.
• Ability to operate within a budget.
• Demonstrates ability to learn and become proficient on new applications, programs, etc. 
• Demonstrates ability to set and meet goals, both project and individually.
• Apply a minimum of one health literacy method when communicating with patients/clients.

Education, Experience, Degrees, Licenses

• Requires a master’s degree in a Human Services field or 8 years of experience in a related field. 
• Requires previous supervisory experience.
• Requires knowledge of community resources with strong casework and counseling skills
• Requires strong interpersonal skills and ability to lead a team as well as work as a team member
• Requires good verbal and written communication
• Requires excellent interpersonal communication skills and the ability to exercise tact and discretion
• Requires the ability to be firm with staff on compliance with policies and federal, state, and local regulations
• Requires the ability to remain flexible and responsive in order to handle and prioritize workload from various sources.
• Requires organizational, problem solving and critical thinking skills
• Requires ability to work independently and think conceptually
• Requires ability to keep current on new skills and learning opportunities related to the field
• Previous experience with grants management preferred
• Maintain a professional appearance and manner.
• Valid driver’s license required.

Work Environment & Physical Demands

• Must be able to lead staff in a fast paced, challenging and changing work environment
• Maintain expected work schedule of Monday through Friday 8 a.m. to 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety.
• Must be able to work proficiently in Microsoft office
• Must be able to travel for meetings throughout the community
• Must have reliable transportation with ability to travel for work daily. Must have valid driver’s license and meet state required automobile insurance minimums. Will be required to show proof. Will be required to transport clients
• Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History, and driving record. 

Physical Requirements

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability 
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D 
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.