Field Support Representative bei Organic Valley

Location – This is a hybrid role, which means that you will have the flexibility to work both onsite and at a distance. You will collaborate onsite at our La Farge, WI office for 3-5 days per week, and the rest of the time you can choose to work remotely or onsite. 
Employee Type – Hourly
Bonus Eligibility – No
Safety Sensitive – No

If a company is going to make a difference in today’s world, it’s going to have to think differently. At Organic Valley, our philosophy and decisions are based on the health and welfare of people, animals and the earth.  We’re a mission-driven cooperative, owned by family farmers, and we’ve been leaders in organic agriculture from the very beginning.  Once pioneers of organic agriculture, we’re now an established leader.  Organic is all we do.  We are driven by our mission to promote regional farm diversity and economic stability by the means of organic agricultural methods and the sale of certified organic products.

Summary of Role 

The Field Support Representative is accountable for supporting Field Operation’s office needs essential to all pools member-owner relations. This role collaborates cross-departmentally on a daily basis. This team stewards CROPP’s message, membership policy and farmer data. 

Essential Duties and Responsibilities 

• Insert prospective members into INFOR system. 
• Serve as a primary point of contact for prospective member inquiries and route them to the appropriate Field Support Specialist and Regional Pool Manager (RPM) for review and membership consideration. 
• Prepare and distribute all pools Farmer Update Notices to ensure consistent records with external partners and internal departments. 
• Serve as the main note taker and action item tracker to support the achievement of Field Operation’s strategic goals. 
• Insert and maintain accurate farm account data within INFOR system. 
• Mitigate risk by electronically scanning and filing Contractual Patron Agreements. 
• Support Patron Membership Agreement administrative activities and processes. 
• Provide essential support for producer-facing initiatives and programs. 
• Adhere to cooperative critical data governance guidelines. 
• Follow processes that result in consistency and equitability. 
• Monitor adherence of our animal care program through reviewing animal care audits and remediations. 
• Information maintenance for National Field Staff (DPMs & RPMs) work plan requirements. 

Additional Duties and Responsibilities 

• Represent Organic Valley at regional farmer events as requested and approved. 
• Handle confidential information with discretion. Other duties and projects as assigned by manager. 

Knowledge, Skills, and Abilities 

• Associates degree in agriculture, business or commensurate experience is preferred. 
• Minimum 2 years of office experience required, preferably in an agricultural setting. 
• Practical dairy and livestock experience preferred. 
• Knowledge of organic production systems and organic certification standards and requirements. 
• Ability to promote cooperative values. 
• Ability to work effectively with multiple tasks. 
• Demonstrate the ability to meet team deadlines. 
• Strong attention to detail, organization and data accuracy. 
• Skilled in verbal and written communication. 
• Team-oriented mindset with interpersonal skills. 
• Critical thinking and adaptability in a dynamic environment. 
• Knowledge of Microsoft Office software and database entry. 
  

Base hourly wage range: $19.05 - $23.10 per hour
This hourly wage range is exclusive of fringe benefits. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses. If you are hired at CROPP, your final base hourly wage compensation will be determined based on factors such as skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that entry-level candidates to this role should expect to be at the lower end of the hourly wage range and hiring at the maximum of the hourly wage range is not typical.

Benefits
We believe when our people are strong, our mission is strong. Therefore, we offer a comprehensive and holistic Total Rewards package meant to strengthen employees’ and their family's total wellbeing. Here are some of the great benefits offered: 

• Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)
• Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.
• Time Off – 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will. 
• 6 Weeks Paid Parental Leave – For all gendered partners in childbirth or adoption.
• Vision & Dental Insurance – Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.
• 401k – We match 100% up to the first 3% of an employee’s contribution, and then 50% for 3.1%-5.0% of employee contributions.
• Free services at five local Neighborhood Family Clinics.
• Tuition Reimbursement – Up to $1,500 per year to support continuing higher education.
• Life Insurance - $50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.
• Short-Term & Long-Term Disability/AD&D Insurance - $50,000 of life insurance coverage of $50,000 of AD&D coverage funded by CROPP for each employee.
• Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.
• Free onsite fitness centers available 24/7
• Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.
• Financial advisors and seminars
• Annual $360 Lifestyle Spending Account 
• Flexible Scheduling
• On-site all-organic cafeterias