Deposit Operations Specialist bei Five Star Bank

Description

Who We Are

Five Star Bank is a high performing $4.4 Billion community business bank operating through 8 offices - 4 in the Capital Region, 3 in the North Valley region, and 2 in the San Francisco Bay Area. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview 

The Deposit Operations Specialist supports the daily operations of the Lockbox and Secure Logistics department, ensuring accurate transaction processing, vendor coordination, and compliance with regulatory standards. This role works closely with the department manager to execute operational tasks, maintain service levels, and contribute to a positive client experience.

Requirements

Essential Job Functions

• Process lockbox transactions in accordance with established SLAs and quality standards.
• Assist in setting up new lockbox services, PO boxes, and client profiles within lockbox applications.
• Monitor transaction volumes and escalate discrepancies or delays to the manager.
• Support account analysis and fee tracking for lockbox services.
• Coordinate internal courier routes and schedules, ensuring timely and secure delivery of items.
• Assist with onboarding, maintenance, and closure of courier and armored car services.
• Track vendor performance and escalate service issues or delays as needed.
• Maintain accurate records of courier activity and service requests.
• Follow departmental procedures to ensure compliance with regulatory timeframes and audit requirements.
• Participate in periodic reviews and updates of operational policies and procedures.
• Ensure proper callback and verification procedures are followed for sensitive transactions.
• Respond to client inquiries and service requests related to lockbox and logistics operations.
• Support resolution of client escalations in coordination with the manager.
• Communicate with vendors to confirm service delivery and resolve operational issues.
• Participate in annual Deposit Services projects and initiatives as assigned.
• Identify opportunities for process improvements and cost-saving measures.
• Works within authority limits to approve/process transactions
• Cross functional in multiple processes to provide coverage to peers
• Other operational duties as assigned

Competencies

• Customer/Client Focus
• Time Management
• Problem Solving/Analysis
• Teamwork Orientation
• Initiative
• Stress Management/Composure
• Organizational Skills
• Technical Capacity

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Department hours are Monday through Friday 7am to 5pm with start and end times aligning with the needs of the business. Occasional overtime or weekend hours may be required as job duties demand.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience 

• High School Diploma or equivalent
• 2+ years of experience in financial services, courier coordination, or lockbox operations.
• 2+ years of experience including New Accounts, Teller and “back office” operations
• Demonstrates skills & knowledge necessary to provide basic & routine new account services
• Knowledge in banking including general procedures, policies and regulations
• Familiarity with regulatory compliance and secure handling procedures.
• Strong attention to detail and organizational skills.
• Effective communication and problem-solving abilities.
• Experience with vendor coordination and service-level tracking.
• Some travel is required

Additional Eligibility Qualifications

• Professionalism in dealing with others
• Strong organizational, problem-solving, time management and analytical skills
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential and/or sensitive information
• Commitment to excellence and high standards
• Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
• Displays initiative and works well with little or no instruction
• Acute attention to detail

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at anytime with or without notice.

EEO Statement 

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.