E-Commerce Specialist bei Mackenthun Supermarket Inc

Description

Job Summary

As an E-Commerce Specialist, you'll play an important role in supporting our online sales operations—helping ensure a smooth, accurate, and customer-friendly shopping experience. Your responsibilities include, but not limited to, assisting with order fulfillment, and responding to customer inquiries. You’ll collaborate with team members across departments to enhance efficiency and contribute to the continued growth of our online store.

Key Responsibilities

Customer Service:

• Address inquiries and resolve order issues.
• Oversee pickup services and ensure smooth transactions.

Shrinkage and Loss Prevention:

• Minimize loss and ensure food safety.
• Conduct inventory checks and audits as assigned.

Additional Responsibilities:

• Collaborate with other departments to support operations, primarily front lanes and shoppers assistant
• Participate in meetings to discuss performance and strategies.

Requirements

Qualifications

• Education:
  High school diploma or GED required; college degree not necessary.
• Experience:
  Previous customer service and cashier experience required; supervisory experience preferred.
  E-commerce or website management experience is a plus.
• Skills:
  Strong organizational and multitasking abilities.
  Ability to prioritize tasks, efficiently manage time, and handle multiple responsibilities.
  Proficient in basic math and financial tracking.
  Comfortable with Microsoft Office applications and online platforms.
• Attributes:
  Energetic, goal-oriented, and self-motivated.
  Dependable with strong attention to detail.
  Able to work effectively under pressure and adapt to changing priorities.
• Communication Requirements:
  Must be able to speak, read, and write in English.
  Strong verbal and written communication skills.
  Proven ability to work collaboratively with others and maintain a positive team environment.

Working Conditions, Physical Demands and Availability

• Fast-paced environment.
• Ability to work both individually and as part of a team.
• 40 Hours per week with typical hours of 12pm-8pm. May vary depending on the needs of the business.
• Open to working occasional weekends and holidays.