Network Operations Program Manager bei Centric Consulting

Network Operations Program Manager 

Job Level: W2T Consultant

Job Location: Hybrid, Chicago, IL - Onsite (West Loop, Chicago) 3 days a week (Tuesday - Thursday) 

Travel Expectations: 0%

Job Classification: Temporary (W2T) 

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

We are seeking a highly experienced Network Operations Program Manager to lead a global transformation initiative focused on optimizing our network support structure and establishing robust Agile delivery frameworks. This consulting role requires deep expertise in operational audits, scaled agile implementation, resource planning, and defining clear governance models for technology delivery.

In this role, you will: 

Key Responsibilities

• Operational Audit & Strategy:
  • Review and assess the current Network Operations team structure, roles, workflows, tools, and documentation.
  • Identify critical gaps in agile maturity, support coverage, and intake processes.
• Agile Framework Implementation:
  • Define, tailor, and implement Scrum and scaled agile practices suitable for a global Network Operations environment.
  • Establish essential agile ceremonies (e.g., Sprint Planning, Retrospectives) and formal governance models.
  • Train team members on agile roles, responsibilities, and effective delivery frameworks.
• Resourcing & Support Model:
  • Design a clear global resourcing model, including detailed role definitions, FTE estimates, and comprehensive support coverage plans.
  • Develop effective onboarding and transition plans for new internal hires and vendor resources.
• Portfolio & Intake Management:
  • Create and implement standardized intake workflows for all new initiatives, incidents, and enhancements.
  • Define KPIs and establish reporting mechanisms to measure the performance of intake, delivery, and overall portfolio health.
• Documentation & Enablement:
  • Develop SOPs, playbooks, and knowledge base materials for all newly defined processes.
  • Deliver effective enablement and training sessions across internal teams to ensure global consistency and adoption.

Deliverables & Objectives

• Audit Report:
  • Documented findings and practical recommendations from the operational review.
• Agile Framework Guide:
  • Tailored, documented agile practices for Network Operations.
• Resourcing Model:
  • Clear role matrix, coverage plans, and resource onboarding timelines.
  • Intake & Portfolio Playbook: Complete end-to-end process for intake and governance.
• Enablement Package:
  • SOPs, training documentation, and knowledge transfer materials.

Consulting Requirements

• Proven experience leading global network operations transformations.
• Expertise in Agile and Scrum frameworks, including implementing scaled agile environments.
• Strong background in organizational design, PMO setup, and portfolio management.
• Demonstrated ability to facilitate high-impact workshops, deliver training, and develop scalable documentation.
• Excellent communication and executive stakeholder management skills. 
   

Who You Are: 

• 10+ years of management consulting and/or industry experience with a focus on business strategy, transformation, or program leadership.
• Demonstrated experience leading large-scale business transformations, operational strategy, and M&A integrations.
• Proven ability to manage complex programs in a matrixed environment while aligning work to business outcomes.
• Strong understanding of project management frameworks (Agile, Waterfall, hybrid) and tools.
• PMP or related certification is a plus.
• Strategic thinker and problem-solver with exceptional organizational, communication, and stakeholder management skills.
• Business-savvy and data-driven—you understand the “why” behind initiatives and can articulate impact clearly to senior leaders.
• Adept at leading through ambiguity and influencing at all levels within an organization.
• Energized by challenging work, committed to client success, and passionate about continuous improvement and innovation.

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. 

#LI-Hybrid