IS Telecommunications Engineer bei Shepherd
Shepherd · Atlanta, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Atlanta
About Shepherd Center
With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
- Implement design, build, validation, and maintenance of telecommunications systems, including detailed system configurations and procedural/visual documentation.
- Upgrade programs/applications as required by manufacturers, third parties, and Shepherd Information Security for all telephony, cameras, and access control systems.
- Perform daily Moves, Adds, and Changes (MAC) of user configurations, including software testing, phone/fax profile management, and group profile updates.
- Enforce established security standards and perform upgrades for telephony, fax, camera, and access control systems.
- Execute change requests in accordance with system change control guidelines.
- Oversee maintenance and repair of equipment; manage third-party support contracts and repairs.
- Demonstrate expertise during system design and ongoing optimization, ensuring infrastructure readiness for new build areas and successful transition from construction to production operations.
- Ensure system documentation and knowledge base articles are generated and maintained to current standards.
- Monitor telecom and facsimile system performance and report potential issues.
Stay updated on trends in telephony, camera/surveillance, and access control by researching new options and system functionalities.
Qualifications and Requirements
Education & Certifications
- Bachelor’s degree in Telecommunications, Information Technology, or a related technical field, or equivalent work experience.
- Industry certifications in telecommunications, networking, or security (such as CCNA, CCNP, CompTIA Network+, or similar) are preferred.
Experience
- Proven experience in the design, implementation, maintenance, and troubleshooting of telephony systems (VoIP, wireless phones, paging, fax), camera/surveillance systems, and access control technologies.
- Hands-on experience with network protocols, RF engineering, signal processing, and industry-standard software tools.
- Experience with daily MAC (Moves, Adds, Changes) operations, system upgrades, and change control processes.
- Familiarity with disaster recovery, fault tolerance, and high availability strategies for telecommunications infrastructure.
Technical Skills
- Strong knowledge of telecommunications network integrity, security, and compliance standards.
- Proficiency in configuring, testing, and validating telecommunications and surveillance systems.
- Ability to interpret and create detailed system configurations, procedural documentation, and visual diagrams.
- Competence in troubleshooting and providing Tier 3 Service Desk escalation support.
- Understanding of regulatory requirements, organizational standards, and risk management practices.
Physical & Safety Requirements
- Ability to lift up to 50 pounds, sit for extended periods, and operate a computer terminal.
- Commitment to practicing proper safety techniques and reporting safety issues as required.
Professional Attributes
- Analytical, creative, and methodical problem-solving skills.
- Strong interpersonal and communication skills; ability to work collaboratively with cross-functional teams.
- Commitment to ongoing professional development and staying updated on industry trends.
Other Duties
- Perform other related duties as required.
