Supvr Opns (Sacramento, CA, US, 95838) bei American Water
American Water · Sacramento, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Sacramento
Requisition ID: 109020
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Position Information:
$75,500 to $126,126
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
Competencies
Primary Role
Provides supervision for Customer Service Field and Meter Reading Operations (union environment).
Monitoring employee productivity and providing constructive feedback, and coaching.
Organizing workflow and ensuring that employees understand and perform their duties and assigned tasks.
Responsible for coaching, resolving issues and serving as a link between subordinates, other departments, and management.
Role will be Monday through Friday, 630am to 3pm
Role will have on call responsibilities
Local travel around Sacramento, CA area
Position will be 90% office, 10% field
Key Accountabilities
- Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
- Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
- Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
- Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
- Customer service heavy position with daily customer interaction through various methods including phone, email, and site visits. Resolves customer complaints by researching and making software system and/or billing adjustments, in addition to performing customer complaint field investigations.
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
- Will manage all aspects of the districts metering program which includes meter reading, testing, troubleshooting, inventory, ordering and regulatory requirements replacements.
- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
- Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks.
- Implement effective communications at all levels of our operations.
- Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
- Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
Knowledge/Skills
- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
- Knowledge of company policies and procedures and management theories, practices, and trends.
- Expert knowledge of process and operational areas.
- Experience: Two (2) years of previous supervisory experience.
Experience/Education
- High School Dipolma or GED required, Bachelor’s Degree in operational discipline, management, or related technical discipline is preferred
- Previous experience managing a team is required.
- Previous experience managing union-represented employees preferred
- Valid driver's license is required
- Strong knowledge of computer software such as MS Word, Excel and Outlook is required
- Must be proactive, resourceful, independent, and self- motivated
Certifications & Licenses
- California D3 preferred or ability to obtain within 1 year.
- Ability to obtain AWWA Cal-Nevada Backflow Testers certification within 18 months of hire.
- Ability to obtain AWWA Cal-Nevada Cross Connection Specialist Certification within 18 months of hire.
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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