Admissions and Outreach Coordinator- Berks bei None

Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and I/DD live a life that is meaningful to her/him/them in the community on terms she/he/they define.

Title:  Admissions- Admissions and Outreach Coordinator 

Supervisor:   Sr. Director of Outreach and Admissions

Summary of Job Duties:

The Admissions and Outreach Coordinator will work closely with Sr. Director of Outreach and Admissions, and established Outreach/Admissions team. This position requires up to 50% travel (split between use of personal vehicle with mileage reimbursement and air travel).

Specific Responsibilities: Admissions

• Independently and collaboratively manage the stages of the Admissions process, documenting progress within the customer relationship management system from introduction to admission
• Coordinate pre-admission tasks and processes related to the compilation of clinical information, scheduling tours and off-site evaluations, and ongoing consultation with the individual, family members, and/or associated professionals
• Responsible for real-time knowledge of bed availability per program and per apartment complex
• Serve as Member Champion for all incoming potential Members, fully understanding their immediate past and present living situation, diagnosis, legal or substance abuse challenges, "blue sky", initial goals, and ADL's.
• Arrange and conduct on-site tours, as well as off-site evaluative visits with individuals/family members/clinicians.
• Serve as liaison for both Project Transition staff and the individual, family members, referral sources, and/or funding source representative(s) during the preadmission process
• Serve as a conduit for reporting and census management and planning to executive leadership and overall admissions for the company
• Coordinate closely with the Managed Care Organizations/Utilization management teams to submit authorizations and verify benefit eligibility
• Conduct real-time verification and determination of benefits for potential Members
• Respond to inquiries about potential admissions to the potential Member, loved ones/supports, external providers, insurance companies, and others
• Elicit, compile, and document ALL admissions information, including but not limited to demographics, clinical history and status, psychosocial and family information, historical course of treatment and provider placements, health status, identification of the individual's personal goals and self- perceived needs, addictions history, and funding information
• Participate in departmental and other meetings as directed
• Responsible for achieving admissions goals related to achieving full capacity at the Berks facility

Specific Responsibilities: Community Outreach

• Build, maintain and support Community Outreach initiatives to community partner organizations
• Hold virtual and face-to-face presentations in the community for brand awareness and increase of referrals
• Create and distribute outreach email campaigns, physical mailers
• Conduct outgoing call campaigns with the goal of driving referrals from existing referral sources and to identify new referral sources.
• Independently manage inventory for admission and outreach needs
• Create community partnerships and track such information, to distribute internally and to be used in situations when Project Transition services are not suitable
• Research ROI and attend local and national conferences
• Responsible for achieving quarterly referral goals as a result of outreach efforts

For all Full-Time Employees our benefit package includes:

• Paid Time Off
• Health Insurance available within 60 days of hire
• Company Paid Life Insurance
• STD/LTD
• Dental Insurance
• Vision Insurance
• Health Spending Accounts
• Able to participate in company 401K after 6 months of hire
• Company 401K match up to 3%
• Pet insurance

All Employees have access to our Employee Assistance Program

Qualifications

• Bachelor's degree in a field related to human services or three years' experience in a human services field
• Minimum of two years' experience working with individuals and families living with behavioral health issues or demonstrated interest in social justice/human services topics as it pertains to human development, mental health, issues of homelessness, and/or addiction
• Excellent communication skills, including verbal and written, with a focus on assertiveness (either ability to communicate in that way or openness and commitment to developing that skill)
• Demonstrated competencies in the areas of active listening, applied social work/counseling skills, case management, and a sound knowledge of human service systems
• Ability to manage up to a supervisor who works offsite
• Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
• Strong knowledge of MS Office, including Word, Excel, Power Point, and Outlook
• Background in Customer Relationship Management software, EHR, or another automated intake and referral system strongly preferred. Interest in and willingness to learn and manage automated system required as it applies to the Admissions Department