Capital Projects Coordinator bei City of Seattle, WA

About the Department

Seattle Public Utilities (SPU) is seeking four (4) Capital Projects Coordinators to join the Development Services Office (DSO). These positions will coordinate utility system improvement contracts, including new contracts for drainage and wastewater, between SPU and the development community requiring water, drainage, and wastewater system improvements for their projects. This includes understanding the administration of system development charges, reconciling system improvement contracts post construction, and reimbursing developers under SPU’s new Participatory Latecomer Agreement Program. This team will also be responsible for issuing Water Availability Certificates, including drainage and wastewater requirements, integral to the issuance of building permits facilitating new commercial and residential development in the SPU service area.  

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About Seattle Public Utilities (SPU): Seattle Public Utilities (SPU) is a Community Centered Utility whose mission is to foster healthy people, environment, and economy by partnering with our community to equitably manage water and waste resources for today and future generations. We deliver high quality, vital services, across four major lines of business: providing water, solid waste, drainage and wastewater services for Seattle residents and businesses. In addition, SPU provides drinking water for 1.5 million regional customers in Seattle and other municipalities. Our customers depend on us to deliver high quality, reliable, and cost-conscious utility services and to achieve the highest benefits possible for every investment we make.

For more information about Seattle Public Utilities (SPU), please visit: 

• SPU Website
• SPU Workplace Expectations (Download PDF reader)
• Strategic Business Plan

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring, and promotional opportunities. 

Why join us?

We know work isn’t only about what you do it’s also about who you work for and with! SPU provides a fun and family-friendly work environment that supports a work life balance, including: 

• Hybrid work schedule opportunities
• Family-friendly and multicultural work environment 
• Generous benefits package  
• Free public transportation options 
• City pension plan with employer/employee contributions 
• Growth potential and advancement opportunities 

Position Duties

• Process and review requests for new water, drainage, and wastewater availability. Ensure accurate data entry in SPU systems and coordinate with engineering and planning teams to verify policy compliance and issue utility availability certificates.
• Identify and resolve site-specific technical issues by consulting with SPU subject matter experts. Assess system capacity, document findings, and record necessary system modifications or improvements, as needed.
• Coordinate contracts for developer-installed SPU system improvements, including water, drainage, and wastewater mains, valves, hydrants and other appurtenances.
• Lead the development and implementation of business processes, service delivery improvements, and new or revised policies and programs.
• Prepare draft and final response letters for customer determination requests (appeals) related to utility system requirements, ensuring technical accuracy and policy alignment. Maintain organized records for audit and compliance purposes.
• Create GIS maps, technical drawings, and supporting documentation for utility availability certificates, latecomer agreements, and utility system improvement contracts.
• Represent SPU at customer and project meetings both virtually and in-person.
• Respond to technical and general services inquiries in both written and verbal form, maintaining high customer service standards throughout all activities.
• Interpret, apply, and communicate departmental policies and procedures to both internal and external audiences.
• Manage and resolve escalated and/or sensitive customer issues in a timely manner.
• Coordinate final reconciliation and documentation upon completion of system improvements.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications

Experience: Minimum of three (3) years in project or construction management, or a related field.

Education: Bachelor’s degree in Architecture, Engineering, Business Administration, Urban Planning, or a related field.
  
Experience and Education Equivalency: A combination of education, training, certification, and experience that provides the necessary background to perform the role.

Desired Qualifications: 

• Two (2) or more years of direct customer service experience, including technical and policy communication via phone, email, or in person. Ability to clearly interpret and convey SPU's policies, processes, and other technical information to customers and other work groups.
• Excellent interpersonal skills and demonstrated ability to work effectively in a multicultural, team-oriented environment. Proven success in building and maintaining effective working relationships across departments and workgroups.
• Experience reviewing utility site plans. Proficient in Microsoft Office programs and quick to learn new computer systems and applications.
• Demonstrated ability to manage multiple deadlines in a fast-paced environment.
• Ability to work within the organizational framework of SPU Workplace Expectations including our values on Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, Partnership and Accountability.

Other Qualifications

How to Apply: In addition to fully completing the online application, please attach your resume and cover letter. Your cover letter should address your knowledge and experience related to the position. 

Workplace Environment: This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office three times a week. Individual schedules will be agreed upon by the employee and their supervisor. 

The full salary range for this position is $54.02 - $63.14 per hour.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holidays, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. 

If you have any questions, please contact Charles Gilmore at [email protected]

Learn more about Seattle Public Utilities at our web page www.seattle.gov/util/.