Family Service Coordinator-Hopes Portage Shelter bei undefined

Family Service Coordinator (FSC) - Hopes Portage Shelter Specialist  

Monday – Friday 7-3:30 and 2-10:30 

1 FTE (40 hours/week) 

SUMMARY 

The FSC - Hopes Portage Shelter Specialist is responsible for coordinating and providing support services to families who are actively housed in Hopes Portage family shelter. They must be able to work effectively with a diverse group of clients and be able to advocate for their needs. They must also have a thorough understanding of community resources and be able to connect clients with appropriate services. Family Service Coordinators may also be responsible for developing and implementing programs and services, as well as monitoring and evaluating their effectiveness. The FSC will be located at the Hopes Portage Shelter in Prior Lake MN. The intensity of service delivery will vary according to individual needs and progress toward achieving self-defined goals as set forth by client-centered practices. 

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: 

• Contribute to effective program practices and maintain a commitment to professionalism throughout the agency and community
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
• Maintain Client Confidentiality
• The Specialist challenges, assists, councils, advocates for, and empowers clients to become self-supporting
• Maintain all records according to agency/program guidelines
• Utilize HMIS and Client Track.
• Complete assessments with families to help them in their journey
• Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff and external sources for the coordination of services.
• Participate on a CAP Agency housing team to implement outreach, recruitment and development of myriads of community partnerships for all housing programs to bolster the services and support for the clients we serve
• Attend and participate in meetings, workshops, conferences and community events as requested, and regularly attend Heading Home Scott-Carver Shelter planning meetings to assist in the creation of an effective, homeless response system.
• Participate in a CAP Agency Community Team to implement outreach, recruitment, and development of community partnerships for agency programs
• Attend relevant community meetings
• Attend meetings as pertains to the position
• Other duties as assigned

MISSION DRIVEN COMPETENCIES 

• Fostering Teamwork
• Continuous improvement
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management
• Managing Change

MINIMUM QUALIFICATIONS 

Education, Training and Experience Guidelines  

2-year degree in social work or related field plus one year of associated experience or equivalent combination of education and experience. Experience working with households experiencing homelessness is a must. Experience working with housing programs preferred. Have an awareness of community programs and resources. Must have the ability to implement a strength-based and empowering approach to service delivery. 

Knowledge of:  

• Must be able to translate and effectively deliver grant funded program information to program applicants, CAP staff, County staff and other agency partners.
• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Customized CAP and state agency software applications and procedures.
• Local community resources and regional community services programs.
• Principles of record keeping and record management.
• Personal computers utilize standard and specialized software.

Skill in: 

• Must have excellent planning and organizational skills and be able to work with minimal supervision.
• Must be able to translate and effectively deliver grant funded program information to program application, CAP staff, County staff and other agency partners.
• Analyzing problems and developing effective solutions.
• Working effectively with people from diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Preparing and presenting public reports and engaging community groups in meaningful dialogue.
• Maintain composure and work effectively under stressful conditions.
• Collaborating as a team member with colleagues, staff and community representatives.
• Establishing and maintaining cooperative working relationships with co-workers, clients, and community agencies.
• Effective verbal and written communication 
• Be comfortable asking for help and guidance when needed. 

LICENSE AND CERTIFICATION REQUIREMENTS  

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required. 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT 

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. 

ORGANIZATIONAL INFORMATION 

Grade:E-2 

FLSA Status:Exempt 

Department:Housing 

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.  

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce