Shelter Specialist - Weekends bei undefined

Weekend Shelter Specialist - Hopes Portage Shelter Specialist 

7:30am – 4:00pm 

Or 

2:00pm -10:30 pm 

.4 FTE ( hours/week) 

SUMMARY 

The Hopes Portage Weekend Specialist (WSS) is responsible for front desk support of the shelter during weekend hours, providing support and resources to families who are actively housed in Hopes Portage family shelter. The WSS will be responsible for the oversight of the building and keeping the shelter clean and orderly. They must be open-minded and carry a strength-based approach to problem solving. They will be the weekend activity coordinator for families. In this role you will build trusting professional relationships and help our clients navigate the challenges of staying in shelter. The WSS will be located at the Hopes Portage Shelter in Prior Lake MN.  

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: 

• Contribute to effective program practices and maintain a commitment to professionalism throughout the agency and community
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
• Manage the front door and provide safety to the families of Hopes Portage
• Communicate effectively with Hopes Portage team
• Maintain Client Confidentiality
• Utilize conflict resolution and crisis management skills
• Maintain all records according to agency/program guidelines.
• Data entry
• Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff for the coordination of services.
• Cleaning the shelter common and shared spaces (sweeping, mopping, vacuuming, dusting, and wiping down hard surfaces.)
• Other duties as assigned.

MISSION DRIVEN COMPETENCIES  

• Fostering Teamwork
• Continuous improvement
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management
• Managing Change
• Strong advocacy and crisis- management skills
• Knowledge of child development and trauma

MINIMUM QUALIFICATIONS 

Education, Training and Experience Guidelines  

Experience working with households who are experiencing homelessness. Experience working elderly, youth and young adults. Have an awareness of community programs and resources. Must have the ability to implement a strength-based and empowering approach to service delivery. 

Knowledge of:  

• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
• Principles and practices of conflict resolution
• Principles of record keeping and record management.
• Understanding or shelter policies and procedures 

Skill in:  

• Passion for serving people that were formerly or currently unhoused
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Maintain composure and work effectively under stressful conditions.
• Always demonstrates a pleasant and enthusiastic demeanor
• Collaborating as a team member with colleagues, staff and community representatives.
• Effective verbal and written communication 

LICENSE AND CERTIFICATION REQUIREMENTS  

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required. 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT 

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. 

ORGANIZATIONAL INFORMATION 

Grade:E-2 

FLSA Status:Exempt 

Department:Housing  

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.  

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce 

Mission Driven Competencies 

Organizational Excellence: All agency employees can help maximize the quality of our customer service through continuous improvement of our processes, commitment to finding better ways to do things, and working together to accomplish this.  

1. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Provides assistance, information, or other support to others, to build or maintain relationships with them. 

2. Continuous Improvement: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. Proposes new approaches, methods, or technologies. 

3. Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. Weighs the costs, benefits, risks, and chances for success, in making a decision. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail. 

Marketing and Communications: By reaching out as passionate ambassadors of CAP, all agency employees can help connect more clients to our programs and energize more volunteers to support our efforts to serve our clients. 

4. Communication: The ability to ensure that information is passed on to others who should be kept informed. Ensures that important information is shared with others. Shares ideas and information with others who might find them useful. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Keeps his/her manager informed about progress and problems; avoids surprises. Ensures that regular, consistent communication takes place. Is responsive, receptive and follows up to communication received. 

Diversified Fund Development: All agency employees can help fund our mission by developing and cultivating new or existing Agency relationships leading to increased donations to improve our customer service and program offerings. 

5. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Takes time to get to know coworkers, to build rapport and establish a common bond. 

6. Customer Centered: Creates and maintains an environment that provides customers/clients with desired services and outcomes. Combines experience, insight, and data to determine how to best exceed customer and client needs. Ensures to deliver exceptional customer/client value, service and support. 

Technology and Information Management: By supporting the Agency’s efforts to expand the use of technology to simplify and streamline our daily work, all agency employees can help provide our clients with the highest quality customer service possible. 

7. Use of Technology and Information management: Supports the agency’s efforts to expand the use of technology, understands and uses current technology appropriately for job functions, learns and utilizes new technology and leverages technology to assist with efficiency within position to assist our agency with providing the highest quality customer service possible.