Branch Manager (Contract) bei Cross River

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

The Branch Manager will be responsible for the daily operations and overall success of the banking branch for a 1-2 month contract. Directing all operational aspects of the branch in accordance with bank policies. This individual will be responsible for establishing and updating policies and procedures regarding branch activities. Provide training, coaching, development and motivation for branch staff. Develop new strategies to attract new clients and improve branch performance. The Branch Manager will work closely with various departments to provide the highest level of customer service to clients.

 Responsibilities:

• Responsible for the administration, customer service, sales and efficient daily operation of the branch office adhering to all bank policies and regulatory requirements.
• Coordinate the cross-selling and delivery of deposit services to bank retail and corporate customers.
• Interact with Senior Management and other Bank Officers to further expand existing customer relationships and develop new business.
• Opens/closes various deposit accounts in accordance with bank policies/procedures, BSA/AML requirements and other regulatory/compliance laws.
• Performs business development activities to cultivate customer relationships and coordinate the referral of opportunities to meet goals of the Bank’s strategic plan.
• Coaches and supervises branch tellers and new accounts staff in sales and servicing activities.
• Serves as the bank representative in the community; actively participating in community events and organizations.
• Creates and implements training programs for every branch staff member using Human Resource and training guidelines.
• Implements and reviews bank policies and procedures.
• Reviews and approves various general ledger reconciliations relating to cash position and teller processing.
• Identifies possible fraudulent or unusual activity and reports such in accordance with Bank policy.
• Exercises proper dual control when required by Bank policy.
• Performs independent counts or reviews on a surprise basis.
• Assists in the interviewing, and hiring of new tellers and platform personnel.
• Assists in evaluating and preparing branch staff performance reviews.
• Assists in projects as assigned by senior management.
• Adhering to high ethical and professional standards.
• Interacting with customers on a regular basis to ensure satisfaction.
• Resolving customer problems/issues as needed.
• Identify areas that need improvement and propose corrective actions that can enhance business operations and leverage growth opportunities.
• Assists all departments as needed.

Qualifications:

• 3+ years of banking supervisory or management experience
• Knowledge of banking regulations
• Leadership skills
• Ability to manage and motivate staff
• Excellent organizational skills
• Ability to take responsibility and make decisions
• Ability to manage multiple responsibilities, prioritize, and delegate tasks efficiently
• Outstanding customer service skills
• Excellent written and oral communication skills
• Strong attention to detail

Preferred Qualifications:

• Experience growing branch revenues and customer base
• Proficiency in MS Office applications, particularly Excel, Word and Outlook

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Hourly Rate: $40.00 - $45.00