Trainer (All Levels) bei ITC Holdings Corp.

JOB SUMMARY

Support our Operations Training Team Mission to 

• Inspire operational excellence through comprehensive training. 
• Transform our training personnel through professional development and empowerment, enabling them to deliver high-quality training with diverse formats. 
• Cultivate a culture of continuous learning, collaboration, and adherence to NERC standards, ensuring our RTO (Real-Time Operations) team is always prepared. 
• Operate training programs to enhance the electrical grid knowledge and skills, driving efficiency and reliability in operations. 
• Train Real-Time Control Room personnel, Operations Support staff, and field Protection Leaders while prioritizing safety and the resilient operation of the transmission system.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts training for the Operations Control Room (OCR) staff using classroom instruction, guest speakers, computer simulation, field observation, testing, and on-the-job training.
• Researches, designs, develops and delivers training modules, manuals, materials, job aids, lesson plans, and policies and procedures related to transmission system operations.
• Maintains detailed records of all aspects of training, in compliance with North American Electric Reliability Corporation (NERC) requirements.
• Administers simulation-based training for various system and non-system emergency scenarios to enhance preparedness and decision-making.
• Analyzes system operating events to identify performance gaps and training improvement opportunities for future training material and/or classes.
• Administers classes and testing for OCR personnel to obtain or maintain NERC System Operator certification.
• Administers refresher training and testing for OCR personnel to obtain, maintain and/or for remediation of ITC’s System Operator (TSC, SRC or Sr. TSC) qualification.
• Administers testing for field personnel to obtain or maintain ITC’s Protection Leader and Operating Authority qualification.
• Participates in skill and method enhancement training by attending seminars, classes, meetings, and events to acquire new skills and methods of instruction.
• Designs and develops interactive e-learning modules and computer-based training using tools such as articulate storyline, animation software, video production platforms, and other multimedia technologies to enhance engagement and knowledge retention.
• Develops and administers classes and testing to OCR personnel to maintain or obtain NERC System Operator certification.
• Provides comments for procedure development and maintenance activities relative to OCR training.

REQUIREMENTS

• Primary work location is Ann Arbor, MI with travel to Novi, MI as required.
• Associate and/or Bachelor's Degree (preferrable) or equivalent experience in Training and Development, Instructional Design Adult Learning or relevant, equivalent experience and/or education.
• Minimum of three (3) to five (5) years of experience in a training role, consisting of technical or electric industry training that utilizes instructional design based in a Systematic Approach to Training and/or five (5) years of experience as a Transmission System Operator or equivalent experience.
• NERC System Operator Reliability Coordinator (RC) Certification (preferrable) or ability to obtain RC certification within six (6) months of hire required.
• Experience complying with NERC reliability standards and/or the NERC certification and continuing education program preferred. 
• Demonstrates ability to develop detailed scripts and scenarios for simulator training preferred. 
• Solid classroom delivery skills with the ability to motivate and capture the attention of adult learners. 
• Advanced knowledge of Microsoft suite of Word, Excel, PowerPoint and E-Learning training.
• Proficiency in utilizing instructional design methodologies and adult learning theories. 
• Must have excellent verbal and written communications skills, including the ability to deliver training presentations conveying complex information clearly, concisely and effectively to audiences of varying knowledge level and size.
• Possesses sound documentation and organizational skills.
• Ability to work with minimal supervision.
• Applicants must be authorized to work in the United States for any employer.  ITC does not sponsor employment visas, such as H-1B or TN visas.  

Company