Manager in Lifecycle Services Support bei HP

Manager in Lifecycle Services Support

Description -

We are seeking a strategic and execution-focused Senior Manager to lead the integration of Workplace Experience Platform (WXP) and Care Pack (CP) services, while overseeing Out-of-Band (OOB) remediation support within the HPS DSLR Life Cycle Services organization. This role is central to delivering seamless service experiences, accelerating issue resolution, and driving operational excellence across our premium support offerings.

You will lead a cross-functional team responsible for designing scalable integration frameworks, managing high-priority incident workflows, and ensuring that our most valued customers receive timely, effective, and proactive support.

Key Responsibilities

• Facilitate the development of a strategic service roadmap that integrates input from channels, customers, HP sales, and cross-functional business unit teams
• Lead the end-to-end delivery of WXP + Care Pack integrations, ensuring alignment with customer expectations and business outcomes.
• Own the Out-of-Band remediation strategy, including escalation protocols, incident triage, and resolution for high-impact service events.
• Design and implement integration architectures that support modularity, resilience, and telemetry-driven insights.
• Establish and track KPIs for integration success, incident response times, and customer satisfaction.
• Drive automation and predictive capabilities to enable proactive support and reduce time-to-resolution.
• Serve as a strategic escalation point, influencing resolution paths and executive-level communications during critical incidents.
• Develop and mentor a high-performing team, fostering a culture of innovation, accountability, and customer-centricity.

Education & Experience

• 10+ years of experience in enterprise support services, platform integration, or technical program management.
• Proven leadership in managing cross-functional initiatives and delivering complex service solutions.
• Strong understanding of enterprise support models, API ecosystems, and customer care frameworks.
• Experience with incident management, root cause analysis, and remediation planning.
• Excellent communication and stakeholder management skills, including executive-level engagement.

Knowledge & Skills

• Strong working knowledge of Lifecycle Care Pack services, digital workplace platforms,
• Experience in enterprise SaaS.
• Familiarity with ITIL, DevOps, or SRE methodologies.
• Background in telemetry, automation, or predictive support systems.

The base pay range for this role is $130,350 to $200,750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including; 

• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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