Crop Insurance Operations Manager (East Lansing, MI, US, 48823) bei Farm Financing

We are seeking a strategic and experienced Crop Insurance Operations Manager to lead our Service Center and Express Policy team in delivering efficient, high-quality crop insurance products to both internal and external customers. This role is pivotal in providing technical guidance, operational support, and leadership to ensure customer satisfaction and compliance with industry standards. The ideal candidate will have a strong background in agriculture, insurance operations, and team management.

Get to know GreenStone

Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Deliver Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 16 hours of volunteer time
• Paid parental leave
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program

• Yearly bonus/incentive opportunity available to all benefit eligible employees

Key Responsibilities

Leadership

• Lead and manage direct reports, assigning responsibilities and monitoring progress.

• Provide coaching, performance feedback, and professional development opportunities.
• Ensure alignment of team goals with core business strategies.
• Collaborate with leadership to address challenges and improve workflows.

Operational Support

• Oversee Technicians and Express Policy staff, ensuring effective communication and operational excellence.
• Manage relationships with Approved Insurance Providers (AIPs), including contract review and system access.
• Support accounting and reporting functions, including commission statement reviews and report generation.
• Maintain and update internal crop insurance resources and intranet content.
• Implement and manage new technologies to improve staff efficiency and accuracy.
• Ensure compliance with licensing and training requirements.

Performance Management & Staffing

• Conduct regular branch visits to coach and mentor staff, identify process improvements, and ensure operational accuracy.
• Provide ongoing training and support to enhance staff expertise in crop insurance.
• Align staffing resources with company goals and business needs.

Qualifications

Education

• High school diploma or equivalent is required.
• Bachelor’s degree preferred; preferred majors include Agriculture, Business, or related fields.
• Equivalent insurance industry experience may be considered in lieu of degree. 

Experience

• Minimum of 5 years of professional experience in agriculture, finance, or insurance.
• Proven experience in crop insurance operations and team leadership is preferred

Skills

• Proficiency in Microsoft Office and insurance software systems.
• Strong interpersonal and communication skills.
• Ability to learn and implement new processes quickly.
• Team-oriented with a collaborative mindset.
• Deep understanding of insurance principles, regulations, and servicing activities.
• Strong analytical, problem-solving, and presentation skills.

Licensing & Compliance

• Must obtain and maintain a crop insurance sales license.
• Fulfill all State and Federal continuing education requirements.
• Be qualified to sell all crop insurance products offered by the service center.

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.