Operations Team Member/Route Service Representative bei undefined

Customer Service Representative/Route Service Representative   – Fond Memories

📍 Conroe, TX | M-F hours vary depending on route | FT (40 hrs + overtime as needed) rotating on call for weekends
💲 Pay Range: $18.00–$23.00/hr (Based on overall skill and experience)

If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

 (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Job Overview

The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains.  The position works with a close-knit team within a care center.

Duties & Responsibilities

• Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. 
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Education, Training & Qualifications  

• High school diploma or equivalent
• Minimum of 12 months experience in a service industry
• Valid Driver License may be required

Skills & Abilities   

• Passion for Pets - Caring, patient, kind, and empathetic.
• Customer Focus - Prioritize quality, safety, and ethics.
• Problem Solving – Developing Solutions and Quick Thinking
• Proven team player who is flexible and adaptable.
• Energetic, self-motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Safety - Committed to working in a safe environment, e.g., OSHA  
• Strong attention to detail

Working Conditions  

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

­­­­­­­­­­­­­­­­­­­­­What You’ll Get

At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:

• Pay range: $18.00–$23.00/hr + overtime eligibility
• Employee referral program – bring great people into our family and earn rewards
• Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
• Company-paid Life, AD&D and LTD insurance for all full-time employees.
• Critical Illness, Accident, and Pet Insurance available as voluntary benefits
• 401(k) with employer match – we invest in your future
• Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
• Tuition assistance – up to $2,000 for approved education courses
• Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
• Established Talent Management practices allows our employees to thrive and grow while in our employ
• Employee wellness and support programs accessible in an established Employee Assistance Program
• Paid holidays and PTO so you can rest, recharge, and enjoy time with family
• Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity 
• Sustainability is as important to us as it is to those communities that we serve
• Opportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.

Join Us

If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected].

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov