Food and Beverage Supervisor - The Row at Assembly Row bei Colwen Hotels

The Row at Assembly Square is seeking an engaging, friendly, and detailed-oriented Food & Beverage Supervisor to join our team. In this role you will be responsible for coordinating, supervising, and directing all property food and beverage operations while controlling costs and driving guest and associate satisfaction.

Colwen Hotels is a dynamic and growing hotel company with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards, and consistently meet and exceed business and guest expectations.
• Oversee banquet operations in absence of Banquet Manager, introducing self to client and ensuring rooms and F&B is according to BEO.
• Attend weekly BEO/Resume Meeting.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
• Monitor associate performance; provide coaching, mentoring and developmental plans to improve associates’ capabilities and performance.
• Manage and control food and beverage cost while driving guest satisfaction.
• Work closely with Sales Teams and Hotel General Manager at assigned hotel.
• Ensure strict adherence to all applicable food and beverage standards.
• Ensure ongoing communication with staff through regular departmental and pre-shift meetings (document agenda and attendance).
• Educate and maintain proper controls with Bartenders and ensure staff is up to date with information related to drinks, specials, wines, beers etc.
• Abide by all state, local and municipal laws and regulations pertaining to liquor and food safety.
• Receive, check, and document all food and beverage deliveries.
• Perform accurate cash-out procedure at shift end.
• Perform other duties as assigned.

Requirements:

• 1 year Food and Beverage Supervisory experience (hotel experience preferred)
• Banquet service experience preferred
• Excellent interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• T.I.P.S. and ServSafe certification (within 30 days if certification is expired)
• Strong leader of people
• Excellent verbal and written communications skills
• Familiarity with common computer software programs, ability to operate POS system
• Must be willing to work 7-day rotating work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V