Dining Room Manager bei Glen Oaks Club Inc

Description

• Coordinates the timely execution and delivery of all food and beverage orders to the satisfaction of the members.
• Monitors all wait for staff stations and assigned seated tables as well as the transmission and timely execution of the orders.
• Ensures restaurants and/or events are set up and ready for opening times and that floor plans are complete for each shift.
• Provides daily specials and inputs information into the POS      system.
• Conducts line-up with the staff on duty on a daily basis.
• Leads by example with effort, knowledge, and a positive attitude.
• Ensures that the front-of-the-house and back-of-the-house staff work in unison so as to avoid backups and unnecessary delays in foodservice.
• Handles complaints from members and guests, and resolves issues to ensure member satisfaction.
• May have to taste (taste is defined as sampling a small portion of an item) a member’s alcoholic beverage or food item, which      contains alcohol in response to a member's complaint regarding the beverage or food item.
• Provides hands-on assistance to the staff by taking orders, running food or beverages, bussing, handling re-fires, and seating guests.
• Motivates staff by reinforcing the concept of teamwork and directs the staff not only by assigning responsibilities but also by      example.
• Systematically addresses all special requests and/or complaints by the members.
• Checks tables to show members that their comfort, satisfaction, and/or complaints are important.
• Conducts training on a continuous basis to systematically improve the performance of the front-of-the-house staff during service.
• Ensures that all opening, closing, and running side work is completed throughout the shift.
• Work closely with the Director of Culinary on menus in Imenupro and assist with inputting dinner menus into Jonas and make changes as needed.
• Performs other duties as assigned by the Clubhouse Manager, Director of Food and Beverage, and Assistant Food and Beverage Director. 

Requirements

Knowledge, Skills, and Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in Jonas, Imenupro and Smartdraw, a plus. 
• Familiarity with food handling, safety, and other restaurant guidelines.

Education and/or Experience:

• High school diploma or general education degree (GED); plus five years of related experience and/or training; or an equivalent combination of education and experience in front-of-the-house operations. 
• Previous experience in an upscale restaurant, hotel/resort or club is preferred.
• Must be able to work unusual hours, including nights, weekends, and holidays.

Glen Oaks Club offers a generous benefits package, including the following:

• Group health coverage (medical, dental, & vision)
• 401(k) plan
• Company provided life insurance
• Generous paid holiday schedule and paid vacation & sick days