CUSTOMER SERVICE REPRESENTATIVE bei VETERINARY SERVICE INC

Description

Job Description

The Customer Service Representative is an entry-level role essential to VSI's customer service team. This individual assists new and existing customers, ensuring customer satisfaction through effective communication, order processing, and account management.

Key Responsibilities

• Handle incoming customer service calls, addressing inquiries and providing product and account information professionally.
• Process customer orders accurately via phone, email, and fax.
• Coordinate with delivery schedules, tracking shipments and informing customers of any delays.
• Maintain accurate records of customer interactions, orders, and account changes.
• Collaborate with sales reps, warehouse, and shipping teams to address and resolve customer concerns.
• Represent VSI in a professional manner, maintain a clean and organized workspace, and attend mandatory meetings.
• May require periodic travel based on business needs.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience in a customer service or similar environment.
• Proficiency in Microsoft Word, Excel, and other office applications.
• Strong math skills and ability to communicate effectively in English, both verbal and written.
• Ability to multitask in a fast-paced environment and adapt to new responsibilities.
• Valid driver’s license and clean DMV record (if applicable).

Physical Demands

• Ability to sit, stand, and walk for extended periods; may need to lift up to 30 lbs.
• Routine use of phones, computers, and other communication devices.
• This is a safety-sensitive position requiring good judgment and focus.

Apply today to join VSI’s dedicated customer service team and contribute to our commitment to excellent service and customer satisfaction!

Qualifications