Community Relations Mortgage Loan Officer bei Lake Michigan Credit Union

Primary Location: St. Petersburg, FL

Employee Status: Full-time, salary + commission

Estimated Hours/Week: 38

Remote: Hybrid schedule

% of Travel for the Position: 30%

What You’ll Get:

· Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision

· Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)

· Retirement options like 401 (k) with company match and pension.

About this position:

LMCU is looking for a Community Relations Mortgage Loan Officer to develop and execute strategies that are intended to create and build our relationships with under resourced communities. Successful candidates will work closely with the community public relations champion on community events, sponsorships, and activities, serving as the primary contact for community groups and organizations. They will independently cultivate relationships with community leaders, outside referral sources, and centers of influence to help grow residential mortgage business. Acting as a liaison between applicants and LMCU, they will meet with applicants and originate mortgage loans. The role requires excellent communication and interpersonal skills, combined with exceptional sales ability. Candidates will also manage a book of business consisting of existing and potential customers while maintaining active loans.

What you’ll do:

• Identifies new business opportunities and business partnerships, while developing strong relationships with partner decision-makers. Educates the community through both traditional and non-traditional platforms about the benefits that LMCU can provide, including events, presentations, and incoming calls. Maintains an active pipeline of community affairs-eligible businesses. Identifies member needs and provides advice and guidance regarding financial solutions that are in the best interest of the member.

• Functions as the primary advocate for under-resourced communities by partnering with organizations in our service area for event planning, education, and scheduling within those communities. Serves as a brand ambassador for LMCU at industry and community events, positioning LMCU as a thought leader in services to under-resourced communities. Raises community awareness about our commitment by presenting at public engagements, panels, webinars, and similar events. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union-sponsored events annually. Plans and executes neighborhood destination events to build positive public relations across all communities we serve.

• Originates, reviews, and evaluates information on mortgage loan documents to determine if buyer, property, and loan conditions meet bank and regulatory standards. Approves or rejects loan applications or requests additional information. Establishes terms and conditions of approved loans and reviews them with members. Markets the Credit Union's mortgage lending program to companies and individuals within the real estate community.

• Acts as an active member of LMCU’s Diversity, Equity, and Inclusion Committee. Leads an internal working group to solicit and provide feedback on our progress. Facilitates ongoing conversations and strategy meetings with LMCU team members to ensure the strategy remains relevant. Reviews marketing campaigns targeted to under-resourced communities to ensure cultural relevancy. Collaborates with Marketing to develop advertising, marketing, and promotional plans, including implementing social media strategies to grow the online supporter base and traffic. Works with Marketing to align partner needs and develop resources to support successful relationships. Assists in product marketing, including product launches, new business development, sales tools, and competitive analysis.

What You’ll Bring:

• Minimum 2 years mortgage origination or lending experience preferred.

• Proficiency in a variety of personal computer software programs, including Microsoft Windows, Microsoft Outlook, and Excel.

• Ability to coordinate and prioritize large, detailed project requirements and schedules. This role is often required to oversee and direct several projects in different markets at once.

• Ability to establish relationships with housing/non-profit partners within the St. Petersburg/Tampa community that align with LMCU’s pathways to homeownership initiatives.

• A college degree. Must be bondable. Must have the ability to obtain an NMLS ID, pursuant to requirements of the S.A.F.E. Act.

• A significant level of interpersonal skills is required for extensive internal and external contact, as well as motivating, influencing, and building relationships with others with an upbeat, positive attitude.

• Must be comfortable in the following situations: cold-calling, face to face meetings, and presentations to differently sized groups while representing LMCU. Demonstrates a positive member service (internal and external) focus at all times. Possesses an understanding of the cultural nuances of under resourced communities in our field of membership.

Who We Are:

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: [email protected].

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: (616) 242-9790

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer