Ryan White Case Manager bei Charter Oak Health Center

Description

The individual will provide advocacy, case management, education, information, community resources, referrals, and social service for persons diagnosed with HIV/AIDS. In addition, the individual will provide counseling and testing for persons at risk for HIV.

Requirements

Essential Position Duties 

1. Perform intake interview and assess patient’s social needs in areas of personal and family adjustments, finances, employment, food, clothing, housing, and physical and behavioral health impairments. 

2. Develop appropriate care plans, goals and objectives with the patient, according to their needs, as the means for implementing appropriate services and developing effective alliances with the patient. 

3. Provide on-going support and/or case management functions in accordance with the problems, needs, and the strategies identified within the treatment plan in order to help the patients achieve the stated goals and objectives. 

4. Collaborate with medical, dental and behavioral health providers for client assessment and care plan management.

5. Maintain confidential records on all clients and statistics according to Department of Public Health requirements.

6. Perform statistical reporting according to Department of Public Health (DPH) requirements.

7. Develop and maintain linkages with other HIV/AIDS service agencies and programs in city and the state.

8. Conduct HIV counseling and testing in accordance with DPH requirements.

9. Provide monthly statistics regarding client encounters and HIV counseling and testing activities.

10. Refer and assist the patient with obtaining needed medical, dental, mental health and/or other services, ensuring coordination of services within the organization or collaborating organizations.

11. Identify comprehensive and accessible community resources and services to best meet client’s needs and improve outcomes in accordance with the agency’s mission.  

12. Compile records, prepare and submit reports as requested by providers, executive or senior staff and or agencies and maintain updated patient information in electronic health record ensuring all information recorded is accurate. 

13. Document all contacts in a timely manner including face to face, interviews, collaborating and networking contacts, correspondence via telephone or mail in accordance to the agency’s and regulatory standards and requirements. 

14. Participate in departmental and agency meetings.

15. Follow protocols as established by the Vice President of Quality Assurance to include staying informed of changes and developments relating to administrative, program and agency functions.

16. Must maintain appropriate attendance, reliability and punctuality.

17. Must model appropriate behavior and conduct that is reflective of professionalism.

18. Must demonstrate accuracy and thoroughness in quality of work, excellent organizational skills, and ability to convey relevant information effectively, verbally and in writing.

19. Comply with Charter Oak Health Center’s Mission and Vision statement.

20. Performs miscellaneous duties as required by management.

Compliance Responsibilities

· Complies with applicable legal requirements, standards, policies and procedures including but not limited those within the Compliance Process, Code of Conduct and HIPAA. 

· Participates in required orientation and training programs, as required.

· Reports concerns and suspected incidences of non-compliance in accordance with COHC Compliance Reporting Process. 

· Cooperates with monitoring and audit functions and investigations. 

· Participates, as requested, in process improvement responsibilities.

POSITION QUALIFICATIONS

Core Competencies/Skill Sets

• Must have experience working with a diverse population and must be culturally competent.
• Knowledge of substance abuse addictions, case management systems.
• Knowledge of local and regional health and social service resources.
• Bilingual English/Spanish preferred. 
• Abstinence from drugs. 

Professional Experience/Educational Requirements

• Bachelor or Master’s degree in Public Health, Social Work, Nursing, Healthcare Administration, or a related field preferred.
• Prior experience working with HIV-positive clients and knowledge of the Ryan White Program preferred.
• Strong analytical, organizational, and communication skills.
• Proficient in Microsoft Office Suite and electronic health record (EHR) systems; CAREWare experience preferred.
• Ability to work independently, maintain confidentiality, and collaborate effectively with cross-functional teams.