Insurance Claims Administrator - Automotive bei Ciocca Management Company Inc

Description

We have an immediate opening for an energetic, enthusiastic and highly motivated Insurance Claims Administrator to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Position Summary:

The Insurance Claims Administrator is responsible for managing all aspects of automotive insurance claims related to vehicle accidents, property damage, and liability matters. This role ensures claims are processed efficiently and accurately while maintaining compliance with legal requirements and company policies. The administrator serves as a key liaison between customers, insurance carriers, legal representatives, and internal departments to facilitate timely resolution of claims.

Key Responsibilities:

• Coordinate and manage insurance claims for vehicle accidents, ensuring all necessary documentation is  complete and accurate.
• Review repair estimates, photos, and reports to confirm claim validity and coverage.
• Serve as the primary point of contact for insurance adjusters, legal counsel, and customers throughout the claim process.
• Ensure compliance with state and federal regulations as well as company policies regarding insurance and liability claims.
• Monitor claim status, follow up on outstanding items, and maintain detailed records in the claims management system. 
• Work closely with managers, and executive  team to ensure proper billing and claim reconciliation.
• Review subrogation, total loss, and diminished value claims for accuracy and resolution.
• Support the company’s legal team in preparing documents, responding to inquiries, and managing claim-related correspondence.
• Analyze claim trends and identify opportunities to improve internal processes and reduce risk exposure.
• Always maintain confidentiality of sensitive claim and customer information.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in business, legal studies, or related field preferred.
• 2–4 years of experience in automotive claims administration, collision repair, or insurance processing required.
• Strong understanding of vehicle accident documentation, insurance procedures, and basic legal principles      related to liability and property damage.
• Excellent communication and  negotiation skills, with the ability to manage multiple priorities under deadlines.
• Proficiency in Microsoft Office Suite and experience with claims management systems.
• Exceptional attention to detail, organization, and documentation accuracy.
• Ability to maintain professionalism and composure when working with customers and insurance partners in stressful or sensitive situations.

Preferred Skills:

• Experience working with legal counsel or participating in litigation support related to insurance claims.
• Knowledge of automotive repair processes, estimating, and terminology.
• Familiarity with state-specific insurance and accident reporting requirements.

What we offer:

• PTO and holidays
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.