Service Manager bei Tecta America
Tecta America · Louisville, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Louisville
Service Manager
Position Identification
Exempt
Reports to: Operating Unit President
Tecta America is your local premier commercial roofing contractor. Our management team has a
combined total of 125 years of experience in the commercial roofing industry. Our field personnel is led
by experienced professionals and we have a consistent track record that reflects our commitment to
The Service Manager will operate and manage the Service Department & Team. The Service Manager
will ensure that the department operates within the company guidelines for safety, work is completed
within a timely manner, work is completed on budget to ensure profitability, and that customer service
is a top priority. This position reports to the Director of Service.
Job Functions
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Plan, organize, and establish objectives and goals for duties assigned.
Develop and execute a personal/regional sales plan.
Oversee flow of documents, (final invoice and/or estimation --including final delivery of
proposal).
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Review estimates, inspections, letters, scopes, proposals and invoices for service work.
Monitor and teach subordinates.
Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR
representative to hire appropriately with OUP approval.
Review employees according to established Tecta policies.
Maintain open lines of communication with the customers, management and employees.
Liaison with all other departments as needed.
Determine/establish training of any kind that best fits the needs of the employees and the
business model.
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Handle all day-to-day service department business including review of daily timecards and
service tickets, review Hot Sheet requests, creating service tickets, scheduling, and
communicating with field crews and office staff.
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Ensure that customer service needs are being exceeded.
Assist in collection of past due accounts receivable for service-related work.
Attend meetings with owners, property managers and contractors to look at new work as well as
inspect completed work when needed.
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Issue proposals for service-related work.
Manage service-related projects, which may include monitoring labor hours and materials, job
site meetings, communication with the building owner or general contractor, issuing job billing.
Report monthly financials to the President.
Review performance of existing service personnel (field and office) on a regular basis.
Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule
safety/ material/ procedure trainings as needed.
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Service Manager
04/2020
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Review the daily service schedule.
Answer phones and e-mails as needed.
Meet with customers as needed.
Maintain the highest level of morale possible by example.
Knowledge, Skills & Experience
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Knowledge of and/or experience with all types of roofing.
Must be able to sell, estimate and develop new business.
Able to read blueprints and understand specifications.
Strong computer skills.
Strong oral and written communications skills. Must be able to write reports, scopes and/or
proposals.
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Ability to professionally manage existing and new accounts and a TEAM / department of 10+/-
individuals.
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Solid verbal, written, interpersonal and listening skills.
Ability to speak, read and comprehend instructions, short correspondence and contract
documents, as well as converse comfortably with customers and all levels of the Tecta
organization.
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Respond to calls within 24 hours.
3+ years’ experience in roofing, construction, or related field.
Tecta America offers a comprehensive benefits package including medical, dental, vision, 401(k) with
company match, paid time off, paid holidays, etc. #LI-TS1
The above statements are intended to describe the general nature and level of work being performed by persons
assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills,
efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise
assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the
business. Tecta America is an Equal Opportunity Employer.
Service Manager
04/2020
