Sr Operations Team Lead - Global Payment Operations Fraud bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Line of Business Description:

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels.  This is managed through 7 COEs to drive global consistent processing and platforms. The COEs are responsible for supporting STP, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support, sanctions screening, monitoring payment flows 24X7 and Fraud Analytics & Alert Management in accordance with established policies.

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Manages team workload and provides oversight and direction to team

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Monitor work flow and team progress, provide feedback to manager/team 

Required Qualifications:

• Minimum of 1 year experience in Operations and/or Fraud

• Minimum of 1 year experience in leadership or equivalent experience

• 2nd Shift - Schedule for this role is 12:00 PM - 9:00 PM EST or 11 AM - 8 PM CST and may include holidays and weekend work as needed.

• Analytical and detail oriented.

• Good oral and written communications skills.

• Knowledge of Excel, Word, Outlook

• Ability to work independently, as well as, within a team.

• Overtime as required

Desired Qualifications:

• Excels in working among diverse viewpoints to determine the best path forward

• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions

• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach

• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

• Is intellectually curious; constantly seeks to learn and advance his/her knowledge

• Team player attitude, enthusiasm and commitment

• Ability to prioritize, use own initiative and be flexible

• Ability to work under pressure, meet deadlines and navigate change

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Monitor escalations received from Lines of business and response in timely manager

• Provide training to new hires and up skill training to existing associates

• Ensure existing training is updated appropriate to adjust for changes in environment over time

• Participates in projects as required

Skills:

• Leadership Development

• Performance Management

• Process Management

• Process Performance Management

• Talent Development

• Account Management

• Client Management

• Customer Service Management

• Relationship Building

• Business Operations Management

• Policies, Procedures, and Guidelines

• Risk Management

Shift:

Hours Per Week: