Collections Specialist (Customer Service) bei Airliquidehr

R10078227 Collections Specialist (Customer Service) (Open)

Location:

Tampa, FL - West - Cust. installations

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Collections Specialist in Tampa, FL!

We are looking for you!

• This role is 100% onsite in Tampa, FL.

Quentin Chavis Jr. / [email protected] / 346-459-4397

Under the direction of the VP of Finance, the Small Balance Collection Specialist is responsible for the customer service and collection of accounts receivable within the Region, with a goal of maintaining a healthy Accounts Receivable position. The Small Balance Collection Specialist is responsible for maintaining consistent and high quality work; ensures that proper steps are taken each day to protect Airgas’ interests in receivables, assets and to further reduce the risk of bad debt write off.

• Adheres to South Region/Division protocols and achieves assigned metrics for outbound calls, order release, worklist compliance towards the goal of promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.

• Provides day to day Customer Service

• Works internally across the Region and externally directly with customers to reduce total AR and Days Sales Outstanding (DSO)

• Maintains quality relationships with branch managers and involves regional managers when necessary and keeps them informed of issues at all times

• Engages appropriate field personnel as needed to expedite resolution of outstanding payments

• Works with Collection Agency to validate customer payments to Airgas or work disputes identified by the agency

• Completes administrative work for the department with strong need for compliance to deadline and prompt response

• Maximizes collection effort in accordance with Airgas Credit & Collection Policy

• Maintains fast pace for time sensitive collection efforts on the unique portfolio of small accounts

• Reconciles difficult or disputed accounts; forwards calls when customer requests escalation

• Communicates and escalates potential risks to VP of Finance

• Identifies issues with billing, pricing and cylinders that cause customer service problems and works to resolve such issues

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Are you a MATCH?

Required Qualifications:

• High School Diploma/GED required

• 2 years of prior experience in credit & collections, accounts receivable, finance and/or related field

• Prior experience should include the ability to demonstrate a proven track record of success in a high-volume AR role

• Proficient in Google suite applications and Microsoft Office (Word, Excel)

• A strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer’s needs, both internal and external.

Preferred Qualifications:

• ​Associate’s degree in Business, Accounting or related-field preferred

• Prior experience with SAP or an ERP system is highly preferred

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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