Quality Control Officer bei HopeSource
HopeSource · Ellensburg, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Ellensburg
Quality Control Officer
Job Title: Quality Control Officer
Team: Administration
Reports To: CHRO
Hours: 40 hours per week
Compensation: Starting pay $24-26/hr
Benefits: 100% paid medical and dental insurance, AD&D, short- and long-term disability insurance, holidays, and paid leave
FLSA Status: Non-Exempt
Position Type: Full time
Work Location: Ellensburg
At HopeSource, we have spent the last 50 years equipping, encouraging, and empowering our community and will continue to do so for 50 years to come. We believe with the right support everyone can thrive. HopeSource seeks to utilize a Whole Person Care approach to promote individual wellness by observing, discussing, and addressing all dimensions of a client’s life by lowering barriers to resources that equip individuals with what they need to achieve their goals.
We are seeking a tenacious and detail-oriented Quality Control Officer to support the development and refinement of Standard Operating Procedures (SOPs) across organizational programs. This role works closely with directors who lead information gathering efforts with program managers, ensuring that SOPs are translated into clear, actionable, and compliant documentation. The ideal candidate thrives in complex environments, demonstrates persistence in completing multifaceted tasks, and brings a strong commitment to quality and operational excellence.
Responsibilities: - Partner with directors to translate program insights into structured SOPs, ensuring clarity, consistency, and compliance.
- Lead the writing, editing, and formatting of SOPs across departments, maintaining high standards of quality and usability.
- Review and analyze existing procedures to identify gaps, inefficiencies, or compliance risks, and recommend improvements.
- Ensure SOPs reflect current regulations, organizational policies, and best practices.
- Maintain a centralized SOP repository with proper version control and document tracking.
- Support internal audits and compliance reviews by providing accurate and timely documentation.
- Assist in training and onboarding efforts by helping staff understand and implement SOPs effectively.
- Demonstrate resilience and follow-through in managing multiple SOP projects with competing deadlines.
- Partner with directors to translate program insights into structured SOPs, ensuring clarity, consistency, and compliance.
- Lead the writing, editing, and formatting of SOPs across departments, maintaining high standards of quality and usability.
- Review and analyze existing procedures to identify gaps, inefficiencies, or compliance risks, and recommend improvements.
- Ensure SOPs reflect current regulations, organizational policies, and best practices.
- Maintain a centralized SOP repository with proper version control and document tracking.
- Support internal audits and compliance reviews by providing accurate and timely documentation.
- Assist in training and onboarding efforts by helping staff understand and implement SOPs effectively.
- Demonstrate resilience and follow-through in managing multiple SOP projects with competing deadlines.
Qualifications:- Minimum 2 years of experience in quality control, compliance, or technical writing.
- Proven ability to complete complex documentation projects independently and collaboratively.
- Strong understanding of quality assurance principles and regulatory frameworks (e.g., ISO, GMP, HIPAA, etc.).
- Exceptional writing, editing, and organizational skills.
- Proficiency in Microsoft Office Suite and document management systems.
- Preferred experience supporting cross-functional teams or working in a matrixed organization.
- Preferred familiarity with project management tools and collaborative platforms.
- Minimum 2 years of experience in quality control, compliance, or technical writing.
- Proven ability to complete complex documentation projects independently and collaboratively.
- Strong understanding of quality assurance principles and regulatory frameworks (e.g., ISO, GMP, HIPAA, etc.).
- Exceptional writing, editing, and organizational skills.
- Proficiency in Microsoft Office Suite and document management systems.
- Preferred experience supporting cross-functional teams or working in a matrixed organization.
- Preferred familiarity with project management tools and collaborative platforms.
Key attributes for success:- Tenacity: You persist through challenges and maintain focus on delivering high-quality outcomes.
- Analytical Thinking: You can break down complex processes and synthesize them into clear documentation.
- Collaboration: You work effectively with directors and program leads to ensure SOPs reflect operational realities.
- Accountability: You take ownership of tasks and follow through to completion.
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- Tenacity: You persist through challenges and maintain focus on delivering high-quality outcomes.
- Analytical Thinking: You can break down complex processes and synthesize them into clear documentation.
- Collaboration: You work effectively with directors and program leads to ensure SOPs reflect operational realities.
- Accountability: You take ownership of tasks and follow through to completion.
