Donor Engagement Officer bei Capital Public Radio, Inc.

Description

Department: Development
Status: Full-Time
Application submission end date: October 31, 2025

Background

CapRadio is a mission-driven public media organization that exists to create more informed, involved and educated communities. We are the only nonprofit broadcaster in the region that operates a 20-person local newsroom and develops locally produced news, classical music and jazz shows. We connect with communities through radio broadcasting, live streaming, newsletters, on-demand audio, live experiences and more. 

CapRadio is recognized for our fact-based, nonpartisan news coverage, state politics and government accountability reporting that is aired daily by NPR stations throughout California, hyperlocal community-engaged journalism and locally hosted classical music and jazz programs. Each week, nearly 500,000 people in the region choose CapRadio as a valued source of news, storytelling, music and events. 

As a 100% community-supported organization, CapRadio’s Development Team plays a critical role in sustaining our public service mission by interacting with our members, creating personalized touchpoints and communications and strengthening the connection we have with our community. This is an exciting opportunity to join a dynamic, collaborative team that is building a strong and sustainable future for public media in the region.

Who we’re looking for

Reporting directly to the Associate Director of Donor Development, the Donor Engagement Officer (DEO) is responsible for donor engagement strategy, cultivation, stewardship, and retention to achieve mid and major donor revenue goals. This role regularly interacts with CapRadio donors by telephone calls, email, direct mail, and in-person meetings to effectively grow individual giving capacity and our major donor program. The DEO stewards assigned major donors, and within that group cultivates a portfolio of qualified donors, developing authentic, lasting relationships to deepen engagement and grow their financial support of CapRadio. This role works collaboratively to create a culture of philanthropy that helps connect our impact to donor support so CapRadio can operate and grow sustainably.

The ideal candidate will be a curious, independent self-starter who can effectively collaborate with others to achieve individual and organizational fundraising targets. Candidates with a background in development and fundraising, as well as membership programs, who also have experience creating communications strategies and implementing stewardship are preferred. Attention to detail, effective project management skills, and experience with CRM systems and databases are key qualities for this position. Strong speaking and writing skills are critical. Familiarity with major gifts programs and public media fundraising, in addition to NPR and CapRadio’s local news and music offerings, is highly desirable.

If this sounds like you, then you should apply for CapRadio’s Donor Engagement Officer!

The Donor Engagement Officer is a union-represented position.

We’re focused on building a diverse and inclusive organization and that takes all kinds of people. So, if you’re excited about this role but don't meet all the qualifications listed, we encourage you to apply. 

Position Responsibilities:

• Manages a tiered portfolio of major donors with planned touch points, prompt acknowledgment, and timely solicitations, with an emphasis placed on donor retention and increased giving to meet revenue goals.
• Matches major donors’ passions and interests with organizational programs and initiatives, including opportunities for on-air and other recognition, to retain donors and increase year-over-year giving. 
• Manages relationships using multiple channels, including phone, email, personal mail, Zoom and face-to-face meetings, in addition to engaging them through consistent stewardship and active cultivation to increase the donor’s support, achieve revenue goals and enhance the donor experience.
• Updates donor database with donor touchpoints (such as phone calls, email, personal mail, Zoom, and face-to-face meetings) along with updated information about donors to support the station’s long-term station relationship with the donor.
• Identifies opportunities and supports leadership in the creation of new recognition opportunities and proposals to expand donor giving to CapRadio.
• Advises on activities or opportunities for face-to-face engagement with donors, such as at CapRadio in-person programs and events, to support major donor cultivation and stewardship.
• Oversees the creation of donor benefits in accordance with levels of giving that provide incentives for deeper donor investment.
• Supports membership fundraising campaigns (spring, fall, calendar year-end, fiscal year-end, Big Day of Giving, etc.) by encouraging select assigned donors to contribute.
• Grows legacy giving among donors within the portfolio.
• Provides reporting to the supervisor on the previous week’s activities and anticipated tasks for the upcoming week.
• Collaborates with the Donor Development, Members Services, and Marketing teams, as well as other departments, to achieve broader revenue goals.

Requirements

Skills, Experience, and Special Requirements:

• Speak and write clearly and effectively.
• Think strategically and creatively.
• Strong can-do attitude, with an emphatic nature that is flexible in response to changing circumstances and needs at the station, in donors’ lives and in the world.
• Be sensitive to donors’ questions, communication styles, and philanthropic interests.
• Provide prompt follow-through on donor inquiries.
• Demonstrate persistence in achieving goals.
• Strong interpersonal skills, attention to detail and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce, etc.).
• Occasionally travel to individual donors’ homes or a public space (e.g. restaurant for breakfast or lunch) for meetings
• Balance team and individual responsibilities
• Five years of previous work with individual donors is preferred.

Background Check

CapRadio will require employment and education verification for the new hire

This role is deemed essential and requires an on-site presence at least 50% of the time. You must be able to commute to our Sacramento, CA office each workday.

Salary

The compensation for this role is $85,000 annually.

CapRadio also offers:

• Competitive medical, dental, and vision insurance
• Retirement plan
• Paid holidays
• Flexible Vacation
• Paid sick leave
• Group life insurance
• Flexible spending plan for health and dependent care

Apply
Please upload your resume and cover letter.

You can address your letter to the hiring manager for this position, Leslie Oberst, Associate Director of Donor Development. 

Applicants with disabilities may request and receive reasonable accommodations to apply for the position. If you have any inquiries or trouble submitting your application materials to the link, please contact us at [email protected] or call 916-278-8992

CapRadio
Attn: Human Resources
7055 Folsom Blvd.
Sacramento, CA 95826
 

Capital Public Radio is an equal opportunity employer.