Business Control Manager - Client Protection bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Be accountable for the strategy, development, improvement and execution of a program that will drive performance excellence for employees and managers across all lines of business in Client Protection

• Ensure full integration of program across all LOBs in client protection

• Work closely with business executives, site leaders, team managers and line of business champions across multiple organizations to meet needs

• Drive operational excellence and collaboration: Examine information/data to determine essential features, controls and content. Gather relevant information and draw logical conclusions to make decisions. Thoroughly analyze situations before generating solutions.

• Provide program oversight: ensure processes are fully documented, mapped including roles, responsibilities and SLAs and that we deliver flawlessly each month

• Deliver continuous improvements and simplification across Client Protection; identify and execute process improvements that enables team and program users to operate more efficiently

• Lead program adoption: oversee operational readiness and adoption activities, including walkthroughs of new/modified processes;

• Ensure consistency: Follow and understand business processes to ensure overall stability and similar work flows across lines of business.

• Partner with line of business executives, site leaders, and LOB program execution leads to understand variability, drive performance of key manager / associate scorecard metrics, address outliers, and achieve  program success metrics

• Partner with LOB and the academy  as needed for continuing education, training, and readiness as needed to drive performance

Required Qualifications:

• 3-5 years process design or program management experience

• Strong ownership skills to understand need and act quickly

• Must be flexible and drive change at all levels in the organization

• Ability to prioritize and juggle multi priorities to meet specific performance goals

• Excellent written and oral communication skills

• Experience presenting or interacting with multiple levels of leadership

• Strong analytical skills and experience with data management, reporting

• Excellent attention to detail, self-motivated, and able to work with a high degree of independence  

• Proven experience in program management, process design, and/or leading or supporting a team(s) or line of business

• Ability to turn complex ideas into structured, and actionable solutions

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed with a sense of urgency

• Ability to assume significant responsibilities and flexibility to manage changing deadlines and priorities

• Leadership skills and proven experience leading projects or programs with multiple stakeholders

• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture

• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority/control, convey sincere interest in building / deepening relationships, and building support of partners

• Strong written, oral and active listening communication skills, including ability to influence partners and drive consensus

• Proficiency in standard Microsoft Office (Word, Power Point, Excel)

Desired Qualifications:

• Bachelor’s degree or equivalent work experience

• Strong understanding the Client Protection operating model including support functions and/or performance excellence programs in other LOBs in Retail or Preferred Banking

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Jetzt bewerben