Homeoffice Operations Analyst bei Newchartertech

Summary 

The Operations Analyst will play a pivotal role in supporting New Charter’s Operational Success Team and leadership by transforming data into actionable intelligence that enhances business performance, operational efficiency, and profitability across the enterprise. 

The Operations Analyst will design and deliver scalable analytics frameworks that measure and improve organizational effectiveness. Using advanced analytical tools, particularly Power BI, this individual will visualize business trends, evaluate key performance indicators (KPIs), and proactively identify risks and opportunities across critical operational areas such as capacity management, resource utilization, project efficiency, and client profitability. Insights generated will be surfaced for executive leadership to review and discuss with their respective Operating Companies. 

In addition, this position will play a key role in developing standardized reporting processes, benchmarking models, and data governance best practices across the New Charter platform. Over time, the Operations Analyst will help shape how the enterprise measures success, drives consistency, and scales performance through analytics and operational excellence. 

Primary Responsibilities  

• Analyze operational performance across New Charter’s 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency. 

• Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units. 

• Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability. 

• Design and implement standardized reporting frameworks to create consistent, comparable operational insights across the platform. 

• Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics. 

• Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance. 

• Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions. 

• Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency. 

• Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter’s enterprise reporting standards. 

• Develop and document data governance best practices, ensuring consistent data definitions, quality controls, and transparency across the organization. 

• Lead ad-hoc analysis to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership. 

• Continuously refine KPIs and reporting methodologies to adapt to evolving business goals and operational priorities. 

Preferred Skills & Experience 

• Bachelor’s degree in Business Analytics, Operations Management, Finance, Economics, or a related field. 

• 3–5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment. 

• Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM). 

• Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders. 

• Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design. 

• Strong working knowledge of Excel (Power Query, PivotTables, advanced formulas). 

• Experience with SQL and data visualization best practices. 

• Familiarity with ERP, PSA, and CRM platforms such as ConnectWise, NetSuite, or Adaptive. 

• Understanding of data integration, ETL processes, and data quality management 

• Experience developing standardized KPI frameworks and performance scorecards across multiple business units. 

• Background in financial or operational modeling, variance analysis, and business forecasting. 

• Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization. 

• Strong presentation development skills, particularly for executive-level reporting 

• Expected salary to begin at $100,000 and up dependent on experience.

Preferred Attributes 

• Analytically rigorous using data to uncover patterns, trends, and insights that drive measurable outcomes. 

• Operationally curious, naturally seeks to understand how business processes, systems, and teams work together to deliver results. 

• Strategically minded and connects metrics to business impact, identifying the “why” behind the numbers. 

• Skilled at translating technical findings into clear, actionable language for non-technical stakeholders. 

• Self-directed and thrives in a dynamic, evolving environment with multiple priorities. 

• Able to balance precision in data analysis with strategic context. 

• A Change advocate who is eager to improve processes, challenge assumptions, and implement scalable solutions that enhance enterprise performance. 

• Mission-aligned and passionate about contributing to New Charter’s goal of driving operational excellence and shared success across its platform of companies. 

Physical Requirements 

Work is primarily sedentary.  Constant speaking, hearing, and interpreting information.  Repetitive use of computer (keyboard, mouse), phone, calculator.  Visually inspects, prepares, and analyzes data & figures; views computer constantly.  Occasional travel (car/airplane) will be required.