- Professional
- Optionales Büro in Kingston
As an Inside Sales Representative for RBW, you will be the driving force behind our sales efforts, combining a passion for data integrity with a strategic, entrepreneurial approach. You will work at the heart of our sales team, using your drive to close deals and bring beautiful projects to life.
In this role, you will be the primary point of contact for quotation generation for a diverse group of partners, including third-party sales agents, our regional sales team, and international clients. You will provide critical support by managing the entire quoting process from start to finish, including initial project quotes, special product pricing, customization requests, and follow-up to close deals. You'll also serve as a key resource to the stakeholders listed above, as well as for specifiers like architects, interior designers, and lighting designers, answering their technical questions and ensuring they have all the information they need to succeed.
This position is ideal for a detail-oriented professional with a knack for building strong relationships and a genuine interest in design.
Key Responsibilities
- Take full ownership of the quoting process from project initiation to closing the deal. You will be responsible for daily input and follow-up, ensuring every quote is delivered on time and is both accurate and competitive. This role also requires a deep understanding of our sales process to appropriately manage all incoming requests. You will also be required to negotiate and close quotes.
- Pipeline and opportunity management You will be responsible for maintaining a robust sales pipeline by systematically tracking the volume and velocity of all deals to ensure we consistently meet revenue targets within our sales regions. You will drive opportunity management, defining and executing the tactical strategy needed to advance opportunities efficiently from initial prospect to closed sales.
- Qualifying leads You will act as a filter in the sales process, rigorously qualifying all inbound and outbound leads by analyzing their project needs, budget, and timeline. You must utilize this analysis to convert viable prospects into concrete opportunities and advise on strategic product selection.
- Act as a central hub of communication by seamlessly interfacing with third-party agents, the regional sales team, web partners, and international clients via phone calls and email.
- Provide expert technical and product knowledge to specifiers (architects, interior designers, lighting designers) and partners, answering complex questions and offering solutions to help them successfully specify RBW products.
- Lead a best-in-class customer experience by building and nurturing relationships through all communication touchpoints, positioning yourself as a trusted and reliable advisor.
- Maintain impeccable data integrity by ensuring all customer and project information is accurately captured and updated in our internal systems, from quotes to final sales orders.
- Collaborate with the Regional Sales Managers to actively manage and grow the opportunity pipeline for your assigned region.This includes reaching out to our 3rd Party Agents on a regular basis to generate new sales opportunities as well as monitor existing opportunities.
- Partner with Customer Success Representatives to ensure a smooth transition from quote to order, verifying data accuracy to prevent errors and delays in the fulfillment process, thereby maintaining project scope and integrity.
- Undertake additional duties and special projects as assigned by management to support the overall success of the RBW team.
Skills, Knowledge and Expertise
- Bachelor's degree in Business, Marketing, or a related field preferred
- 1-3 years of proven success in lead qualification, pipeline management and opportunity management
- Proven mindset of continuous improvement
- Entrepreneurial spirit with a knack for working with numbers
- Ability to have proficiency with our products
- A high level of professionalism through team interactions
- Competence in using CRM/ERP tools such as Zendesk and NetSuite
- Self-motivated with a strong orientation towards achieving and exceeding performance metrics
- Demonstrated ability to meet and exceed lead generation targets
- Ability to convey complex concepts clearly and persuasively
- Exceptional written and verbal communication skills
Benefits
Compensation
$70-80k Base Salary + Eligible for Bonus/Commission
Health
$70-80k Base Salary + Eligible for Bonus/Commission
Health
- Low-cost Healthcare options, Dental & Vision Insurance plans, Health Savings Account (HSA) & Flexible Spending Account (FSA) options, Employee Assistance Program (EAP), Company paid life insurance, long-term and short-term disability coverage, Paid Wellness Time, Factory Fitness Space
Wealth
- Retirement Savings Plan (401k), Profit Sharing, Continued education reimbursement, Monthly EV car charging credits at Factory location, Exciting Product Discounts
Wellbeing
- Generous Time-Off Policy, Paid Parental Leave & Bonding Leave, 11 Paid Holidays, Floating Holiday, Your Birthday Off, Pet-friendly office, Fully-stocked snacks and beverages, Open & collaborative workspace
