Procedure Scheduler bei INDEPENDENT PRACTICE MANAGEMENT LLC

Description

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area for over 50 years and is a unique and exciting place to work. With specialties that include Critical C are, Infectious Disease, Palliative Care, Pulmonology, Pediatric Pulmonology, and Sleep Medicine, we are a busy practice with over 80 providers and 2 outpatient clinic locations.

PMA currently has a Procedure Scheduling position available at our Sacramento clinic. Because we value our employees, PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Please visit our website at www.pmamed.com to learn more. PMA is an equal opportunity employer.

• Schedules procedures requested by providers.

• Regulates and maintains patient appointment schedules for Pulmonology and other Special Procedures

• Books procedures based on physician volume maintaining appropriate standard turn-around times. 

• Identifies scheduling barriers and implements solutions to improve scheduling results.

• Schedules referrals in a timely manner (within 48 hours of receipt).

• Schedule procedure follow-up appointments as designated by physicians.

• Responsible for scheduling patients into assigned modalities in accordance with scheduling guidelines.

• Collecting and verifying insurance information and obtaining necessary authorizations.

• Schedules patients in a polite, prompt, and helpful manner. 

• Performs authorization and referral activities utilizing the Athena system including, updates demographic and insurance information in patient’s account as needed, checks benefits.

• Provides patients with any patient preparation information, instructions, and directions.

• Answers telephones in a pleasant and professional manner, takes messages, and deals with patients’ needs expeditiously.

• Will serve as a backup for Check in, check out, referral coordinator when needed.

• Interacts with patients’, physicians, and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information. 

• Coordinates process and routes all paperwork as required to meet physician and facility requirements. 

• Documents work processes as required. 

• Follows all written protocols and procedures of the Clinic. 

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. 

• Establish and maintain effective working relationships with physicians, staff, and management. 

• Lung nodule case review 

• Manage/update tracker list on spreadsheet and outlook calendar. 

• Other duties as assigned.

Requirements

• High school diploma or GED.

• Minimum of two to three years related work experience in a medical environment.

• Knowledge of scheduling tasks, office policies/procedures, and proper completion and distribution of required paperwork.

• MA certificate and credential a plus.

• Knowledge of medical terminology.

• Knowledge of medical billing procedures and HMO/PPO insurance programs.

• Excellent phone etiquette and verbal communication skills.

• Strong customer service skills and ability to establish and maintain effective working relationships with other employees, patients and the general public.

• Strong detail orientation.

• Ability to maintain confidentiality of sensitive information. 

• Ability to work independently and juggle multiple priorities.

• Ability to communicate clearly and effectively in person and on the telephone to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.

• Must be able to accurately type 45 WPM.

• Valid California driver’s license and automobile insurance.  Ability to drive to different clinics and run occasional errands.

Physical Requirements/Working Conditions: 

• Must be able to work in a climate controlled, office environment. 

• Sit for extended periods of time.  

• Ability to read and write in order to process paperwork.  

• Manual dexterity needed for keyboarding and other repetitive office tasks. 

• Vision must be good or corrected to normal to perform normal job duties. 

• Hearing must be good to have the ability to understand information to perform job duties.