Business Analyst/Report Writer bei RBC Bearings
RBC Bearings · Oxford, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Oxford
- Provides training, troubleshooting, and support to software application users
- Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user application issues
- Liaise with third parties and IT partners to resolve issues in a timely manner
- Develop and implement changes to various reports and integration solutions
- Track and manage changes to the applications per a defined Change Management process
- Record, track, and document the service request, including all successful and unsuccessful decisions made, through to final resolution
- Determine severity of incidents and efficiently escalate them using the incident management process
- Keep requester informed of progress on support and projects
- Ensure resolution meets user requirements while meeting Service Level requirements
- Support a 24 x 7 manufacturing environment
- Experience supporting third-party ERP systems is preferred
- Ability to write simple SQL queries is required
- Experience with Microsoft Access/Excel/Word/PowerPoint is required
- Outstanding customer service, and excellent verbal and written communications skills is a must; ability to read and write English is also required
- Experience with industry standard ticketing system preferred
- Ability to work independently under general supervision within a demanding client centric environment
