Student Account Counselor bei Livingstone College

 Position

Student Accounts Counselor

Division:

Division of Business & Finance

Department:

Accounts Receivable

Reports to:

Director of Student Accounts

Position Summary

The Student Accounts Counselor is responsible for developing and implementing in-house collection processes and in-house payment to serve as an intermediary step between normal billing/payment processes and the process of sending student accounts to third-party collection agencies, with an overall emphasis on creating a controlled and monitored collections process that will lead to the reduction of bad debt related to past due student account.

Essential Duties & Responsibilities

The results you will deliver each day that matter most!

• Send notifications of outstanding balances each semester after final Financial Aid funds have been applied.

• Send secondary billing notices, based on time-framed determined by Bursar.

• Create student payment plan options, based on criteria determined by Bursar.

• Create, implement and manage balance dispute process.

• Monitor account balances and remove holds based on criteria determined by Bursar.

• Oversees posting of payments made to collection agencies to student accounts.

• Generate lists for posting collection fee charges to student accounts as well as to submit accounts with outstanding balances to collection agencies.

• Review accounts reports for activity submitted to collection agencies.

• Report outsourced collection results on a monthly basis.

•Report in-house collection and payment plan results on a monthly basis.

• Communicate with Financial Aid Officer(s) on student accounts.

• Reconcile bookstore credits to the student account.

• Work with Veterans Services regarding student military benefits and payments.

• Evening and weekend hours required as needed to meet departmental demands.

• Perform other related duties and tasks as assigned or required.

Education/ Experience

What you will need to be successful!

• Associate/bachelor’s degree in business, Accounting, or Management

• One year of accounting, billing, collections, or other closely related business experience required.

• Microsoft Office experience/knowledge

• Ability to manage multiple tasks, meet deadlines, be flexible and adaptable in a rapidly changing environment.

• Ability to effectively negotiate with both students and collection agencies.

• Ability to use good judgement when handling documents containing confidential information.

• Ability to resolve issues and complaints in an efficient and calm manner.

Life at Livingstone College

Why we believe you will love working at Livingstone College!!

Livingstone College is a private, four-year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community.