Assistant Housekeeping Manager bei Proper Hospitality

[Hotel Descriptor] 

Job Summary: 

The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures that all hotel areas, including guest rooms, public spaces, and back-of-house facilities, are maintained to the highest standards of cleanliness and hygiene. The Assistant Housekeeping Manager is responsible for supervising and training the housekeeping team, ensuring operational efficiency, monitoring guest satisfaction, and maintaining inventory control. Additionally, this role requires a focus on cost control, safety protocols, and providing exceptional guest experiences through clean, well-maintained hotel spaces.

Essential Job Duties and Responsibilities 

• Team Supervision & Staff Support:
  1. Assist in supervising, training, and motivating housekeeping staff, including Housekeepers, Room Attendants, and Housekeeping Supervisors.
  2. Ensure that housekeeping staff are following proper procedures, cleanliness standards, and safety protocols while carrying out daily tasks.
  3. Assist in scheduling shifts for housekeeping staff to ensure proper coverage and to accommodate special guest requests and peak periods.
  4. Monitor the performance of housekeeping staff, providing feedback, recognizing excellence, and addressing any performance issues.
• Operational Support & Daily Management: 
  1. Support the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure timely cleaning of guest rooms and public areas.
  2. Ensure that all guest rooms, bathrooms, and public spaces are cleaned and maintained according to the hotel’s quality standards.
  3. Conduct room inspections to ensure cleanliness, organization, and proper stock levels of amenities and supplies.
  4. Assist in the coordination of cleaning schedules, room turnovers, and special guest requests (e.g., early check-ins, FOP setups).
  5. Resolve any operational issues or guest complaints related to cleanliness or housekeeping services, in coordination with other hotel departments.
• Guest Satisfaction & Quality Control: 
  1. Ensure that the hotel’s cleanliness standards meet or exceed guest expectations by monitoring feedback and addressing any guest concerns promptly.
  2. Act as a point of contact for guests who have specific room cleanliness requests or concerns, ensuring that requests are handled in a timely and courteous manner.
  3. Proactively inspect guest rooms and public areas to ensure cleanliness, order, and functionality, making sure any issues are addressed immediately.
• Inventory & Supply Management:
  1. Help manage housekeeping supplies and inventory, ensuring that cleaning materials, linens, guest amenities, and equipment are properly stocked and stored.
  2. Assist in maintaining an organized inventory system to track supplies and ensure that adequate levels are maintained without overstocking.
  3. Report any supply shortages or inventory discrepancies to the Housekeeping Manager and assist in ordering supplies as needed.
  4. Monitor linen usage and assist in organizing the laundry system to minimize waste and extend the life of linens and towels.
• Cost Control & Budget Assistance:
  1. Help with managing the housekeeping department’s budget by ensuring labor costs, supply expenses, and operational costs are kept within budgetary guidelines.
  2. Work with the Housekeeping Manager to identify cost-saving opportunities, such as more efficient supply usage or labor scheduling, while maintaining cleanliness standards.
  3. Assist in preparing reports on departmental expenses and help track inventory usage to prevent unnecessary waste.
• Health, Safety & Compliance:
  1. Ensure that all housekeeping staff follow proper health and safety guidelines, including the correct use of cleaning chemicals, equipment, and personal protective equipment (PPE).
  2. Conduct safety inspections of cleaning supplies and storage areas to ensure they comply with safety regulations and hotel policies.
  3. Promote and maintain a clean, safe working environment for all housekeeping staff.
  4. Ensure compliance with hotel policies and local regulations related to cleanliness, sanitation, and safety.
• Training & Staff Development:
  1. Assist in the development and delivery of training programs for new and existing housekeeping staff to ensure they understand and comply with cleanliness standards, safety protocols, and hotel policies.
  2. Monitor staff performance and provide feedback on areas for improvement.
  3. Identify training needs and opportunities for skill development and recommend solutions to the Housekeeping Manager.
  4. Encourage teamwork, motivation, and a positive work environment by promoting open communication and recognition of staff achievements.
• Cross-Departmental Collaboration:
  1. Work closely with the Front Desk and Maintenance departments to coordinate room availability, room readiness, and maintenance requests.
  2. Ensure that special guest requests, such as early check-ins or room upgrades, are handled smoothly in collaboration with other hotel teams.
  3. Assist in managing the cleanliness and maintenance of back-of-house areas (e.g., staff rooms, laundry, storage), ensuring they are in good condition at all times.

Education and/or Experience 

• High School diploma or equivalent required. A degree in Hospitality Management or a related field is preferred.
• At least 2–3 years of experience in housekeeping, with a minimum of 1–2 years in a supervisory or assistant management role.
• Previous experience in a hotel or hospitality environment is preferred
• Familiarity with housekeeping management software or property management systems (PMS) is a plus.

Skills/Specialized Knowledge

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and delegate effectively.
• In-depth knowledge of cleaning standards, safety protocols, and operational procedures in a hotel setting.
• Strong communication skills, both verbal and written, with the ability to interact effectively with guests, staff, and other hotel departments.
• Problem-solving and conflict resolution skills, with the ability to handle guest complaints and operational issues efficiently.

Physical Demands

• Ability to stand or walk for extended periods of time.
• Ability to bend, kneel, and lift up to 50 pounds as needed (e.g., carrying linens, equipment, or supplies).
• Ability to work flexible hours, including weekends, holidays, and evening shifts, depending on hotel needs.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.