Review the MRP system to ensure customer order due dates are in line with required delivery dates. Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly. Provide continuous updates to customers on the status of their orders within the allotted 4-hour time frame. Communicate with customers on any additional blueprints, drawings, or other items needed for processing. Validate prices for all orders released to production. Manage expedites including quoting and coordinating with production Respond to requests for quotes in a timely and accurate manner Analyze and provide information for sales, finance and production regarding key metrics, sales information and budget development. Support sales efforts by entering opportunities into Salesforce and attending regular business development meetings. Coordinate with production on obtaining ECD's for orders. Prepare orders in ship out or other areas as needed. Setup and develop daily reports on orders and communicate with production team. Control the MRP dashboard to ensure all orders are listed in the appropriate order in accordance with highest priority. Coordinate with Account Managers on the expedite orders monetary amounts along with processing days. Meet with production to push and segregate orders on a daily basis. Maintain notes of any changes to orders in MRP system to assist Accounting with the invoicing. Upload all POC's, PO's, and needed attachments into the MRP system. Assist the CSR team as needed. Other duties as assigned. POSITION QUALIFICATIONSCompetency Statement(s) • | Accountability - Ability to accept responsibility and account for his/her actions. | • | Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. | • | Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. | • | Business Acumen - Ability to grasp and understand business concepts and issues. | • | Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. | • | Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. | • | Communication, Oral - Ability to communicate effectively with others using the spoken word. | • | Communication, Written - Ability to communicate in writing clearly and concisely. | • | Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. | • | Conflict Resolution - Ability to deal with others in an antagonistic situation. | • | Organized - Possessing the trait of being organized or following a systematic method of performing a task. | • | Management Skills - Ability to organize and direct oneself and effectively supervise others. | • | Responsible - Ability to be held accountable or answerable for one’s conduct. | • | Time Management - Ability to utilize the available time to organize and complete work within given deadlines. | • | Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance. | • | Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative. | • | Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. | • | Relationship Building - Ability to effectively build relationships with customers and co-workers. | • | Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. | • | Judgment - The ability to formulate a sound decision using the available information. |
• | Customer Oriented - Ability to take care of the customers’ needs while following company procedures. | • | Decision Making - Ability to make critical decisions while following company procedures. | • | Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. | • | Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people. | • | Enthusiastic - Ability to bring energy to the performance of a task. | • | Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. |
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