Customer Service Performance Leader bei Home Group

%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3ESalary circa £32,000 per annum plus, 34 days leave, and matching pension contributions%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EPermanent, full time (37.5 hpw), Monday to Friday, shifts between 8am and 6pm%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EOne Strawberry Lane, Newcastle upon Tyne%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:red;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe cannot offer a CoS for this role%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EHome, a place where you belong%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe’re proud to be an award-winning Customer Service Centre. Now we’re looking for aspirational leaders to help us go even further. If you’re ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EWhat you’ll do%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ELead a team of 10-15 advisors to deliver brilliant service across all channels%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ETrack performance, coach colleagues and tackle underperformance early%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EUse data and insight to spot trends and improve service delivery%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ESupport voice and digital channels, ensuring our service offer continually improves.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EBuild strong relationships across teams and stakeholders to get it right for customers%3Co:p%3E%3C/o:p%3E%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EWhy join us%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe’re passionate about helping our customers and helping our people grow. You’ll get mentoring, coaching and the chance to shape how we work. We’ll support your development and help you reach your potential. Be part of one of the UK’s top 10 Great Places to Work!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EYou have%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EExperience leading inbound/outbound customer service in a busy contact centre%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EStrong performance management and coaching skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EConfidence supporting diverse customer needs with empathy and identifying lessons learned/root causes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ELeadership, contact centre operations or coaching qualifications (or working towards one)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EExperience with omnichannel technology like livechat, WhatsApp, social media and CRM systems%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:red;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EStronger together%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make%3Cspan style=%22mso-fareast-font-family:%26quot;Yu Mincho%26quot;;mso-fareast-theme-font:minor-fareast;%22%3E %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/equality-diversity-and-inclusion/%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EHome Group a great place to work%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cu%3E!%3C/u%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cbr%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EThe practical bits%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EYou’ll work Monday to Friday%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe work between the hours of 8 am to 6 pm%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EWe work on a hybrid basis with a minimum 2 days per week in our Newcastle upon Tyne office, and the remaining time from home. If you want to attend our offices more frequently, that’s fine too!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EWhat’s in it for you?%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E34 days leave (this includes bank holidays and a “me day”) and the option to buy 5 more days yearly%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E2 paid volunteering days each year%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EMatching pension contribution (up to 7% and life insurance of 3x basic salary)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EHealth cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EInstant pay access with Stream%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E800+ discounts on shops, holidays, days out, tech and more%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ETop 20 in the UK for Wellbeing%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3ECareer path with development and excellent training package%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EFamily friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3EFind out more%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EClick APPLY NOW to see our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://ukshgstoragepr.blob.core.windows.net/jobdescriptions/band4/Performance%20Leader%20-%20CSC.pdf%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3EPerformance Leader - CSC job description%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cu%3E,%3C/u%3E %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3Efind out about %3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cu%3Eus,%3C/u%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E for %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/how-to-apply/%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3Ehelp to apply%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E and %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/benefits-and-rewards%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3Eour benefits%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E.%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E Roles can close early, so don’t wait. For reasonable adjustments email %3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:Verdana;mso-fareast-font-family:Verdana;%22%[email protected].%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Jetzt bewerben