Zale Monitoring Center Operator bei Signet Jewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

JOB SUMMARY:

The Signet Monitoring Center is a 24-hour operation responsible for protecting Signet’s assets (all banners, people and product). The operators view live data/camera footage and make split-second decisions regarding the appropriate course of action in criminal and/or violent situations to ensure safety and security. They also perform video compliance audits to ensure compliance with safety and security policies and procedures. This position requires the ability to work full time out of our Dallas, Texas Support Center.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Provide a high level of safety and protection 24 hours-a-day for all store personnel and customers (all banners) through visual monitoring. Exercise independent judgement when reviewing, assessing, determining and enacting appropriate actions such as law enforcement and/or mall security dispatch to ensure team member safety and asset protection.

• Compliance Audits. Conduct audits at store level related to safety and security policy, procedures, protocols and report/present findings to leadership.

• Review and approve camera layouts completed by vendor and provide ongoing technical support, troubleshooting and/or, if needed, escalate issues to alarm vendor(s) to ensure security systems are operational for all store locations

• System Audits (of security equipment such as alarms, cameras, motion detectors). Audit various security equipment at store level to determine appropriate functionality and open repair tickets where necessary. Also, support Store Maintenance (with emergency issues such as store gate malfunctions, flooding, power outage) by covering after-hours issues to minimize and mitigate risks to company assets.

• Act as a liaison and serve as a point of contact for/with local law enforcement agencies and provide data to Police Departments, RLPMs, HR and Legal as requested for investigations, lawsuits and criminal proceedings

• Perform additional duties and projects as assigned

POSITION QUALIFICATIONS:

Education Required: High School Diploma/Some College preferred

Required or Acceptable Job-Related Experience: Alarm monitoring, customer service, PD Dispatch

Years of Job-Related Experience Required:   2 Years

Technical/Other Skills Required: Knowledge of Microsoft Office and alarm systems preferred. Excellent communication skills.

BENEFITS & PERKS:

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance:

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays.
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!