Student Support Representative/Receptionist bei WILLIAM CAREY UNIVERSITY

Description

Job Summary

Under the supervision of the Tradition Campus Student Services Director.  This role answers incoming calls, greets visitors, and manages reception desk; guides prospective students through admissions process; responds to all requests for information concerning military and veterans’ affairs, certifies qualified veterans, and invoices military tuition assistance.

Duties and Responsibilities

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position.  Duties and responsibilities listed are essential job functions and exclude functions that are incidental to the performance of fundamental job duties.

• Assist the university in implementing the Statement of Purpose.
• Assist the university in implementing the long-range institutional and financial plans.
• Greet and assist guests on the Tradition Campus.
• Answer incoming telephone calls and direct calls to the appropriate office.
• Assist with campus mail delivery by placing incoming mail in faculty and staff mailboxes each day and with transporting mail to and from Hattiesburg campus.
• Process and input necessary student admissions paperwork and communicate with departments regarding student files when necessary.
• Communicate regularly with Tradition student applicants and prospective students using various media.
• Develop/assist with program goals and objectives; prepare and submit relevant reports when necessary.
• Coordinate and manage veteran/military student services including admissions and academic advising.
• Coordinate activities with U.S. military education services to ensure compliance with tuition assistance.
• Consult with faculty and other staff to assist students in academic/student services or other areas as needed.
• Participate in campus events and represent the university to prospective students.
• Participate in an annual evaluation.
• Perform other duties as assigned by the Student Services Director or Vice President, Tradition Campus.

Qualifications

Required Qualifications

• Associate’s degree
• Excellent computer skills including proficiency with Microsoft Office
• Excellent customer service skills

Preferred Qualifications

• Bachelor’s degree    
• Experience in higher education setting
• Experience in VA compliance and certification
• Experience in college or university admissions

Physical Demands

• Must possess mobility to work in a standard office setting, and to use standard office equipment including a computer 
• Must have vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone
• Must have the ability to sit or stand for extended periods of time
• Must have strength and agility to move files, paper boxes, and minor office equipment
• Must be able to maintain office hours and perform duties in an on-campus setting