Regional Operations Manager bei Preferred Floor & Tile CO.

Description

About PF&TCO:

Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, Florida, Tennessee and coming soon Texas. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turn key flooring solutions, specializing in National and Regional Home Builders, Single Family Rental (SFR), and Multi-Family Property Management. A family owned business, PF&TCO continues to understand the importance of building and maintaining quality relationships with their clients.

We are seeking candidates who are dedicated, hard-working, self-motivated, resourceful, and dependable. We want to continue to offer unique flooring solutions to keep our customers saying “Wow, Preferred is amazing!” We offer competitive compensation with endless opportunities for growth within the company. Apply today and learn more about the triple win, our 5-A's philosophy. PF&TCO is dedicated to aligning our employees personal, professional & financial goals with helping us attain ours.

Summary

The Regional Operations Manager is responsible for developing and maintaining strong client relationships, driving customer satisfaction, while overseeing subcontractor performance, capacity planning, and operational execution. This leadership role ensures that all subcontractors meet company expectations, while also maintaining compliance. The Regional Operations Manager will lead a team of Field Flooring Project Mangers ensuring high standards of execution, efficiency, and profitability. 

 FLSA Status: Exempt

Requirements

Essential Duties and Responsibilities:

1. Maintain workflow by monitoring daily job installations, sub-contractor issues, and  issues affecting installation; observe employee performance and  performance data; monitor personnel and resources; set installation performance standards and recommend changes to improve efficiency and decreases in subcontractor issues/repairs and non-performance; implement      process changes; develop reporting procedures and systems; facilitate changes to correct inefficiencies within processes; initiate and foster a spirit of cooperation within the company.
2. Foster a culture that inspires engagement among team members team members and  subcontractors.
3. Monitor  efficiency of service by auditing calls, complaints, time to install data, busted jobs, recruitment of subcontractors.
4. Maintain quality service by establishing and enforcing organizational standards.
5. Provide performance metrics by compiling, initiating, sorting, and analyzing staff performance records, installation cost including chargebacks, handyman charges, pricing, gifts to customers, etc. – costs which are being made at      the workroom level to get the job done; answering questions and responding to requests.
6. Resolve personnel and performance problems by analyzing data; investigating issues; identifying solutions; recommending action.
7. Monitor the hiring, onboarding, and service requests of installers.
8. Handle  escalated customer issues.
9. Develop staff by training employees, developing personal growth.
10. Drive positive customer experience through adherence to the installation process, Installer recruitment, retention, and employee development.
11. Performs other duties as assigned.

 Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

1. Education and/or Experience 2 - 4 years installation experience with a bachelor’s degree; or equivalent combination of education and experience.
2. Analytical and Reasoning Skills - Experience compiling and analyzing data to improve process efficiencies.
3. Computer Skills -Good working knowledge of spreadsheets, email, database, and video and audio communication.
4. Language Skills – Ability to read and comprehend moderately to complex instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
5. Mathematical Skills – Ability to add, subtract, multiply, and divide for basic algebraic and calculations
6. Ability to drive and maintain a driver’s license with personal car insurance.
7. Communication Skills –- Displays excellent communication skills, including presentation, persuasion, and negotiation skills required in working with customers, co-workers, and subordinates, includes the ability to communicate effectively and remain calm and courteous under pressure.
8. Vision – Ability to view documents, multiple screens, and read handwritten documents.
9. Leadership – Experience managing/supervising multi-locations/teams remotely