Customer Success Representative (m/w/d) bei Arcticwolf

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Representative (m/w/d) office based in Frankfurt, Germany to be part of making this happen.

The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills

Primary Responsibilities and Duties

• Managing a set of customers who are utilizing Arctic Wolf’s landed solutions

• Quota achievement - Achieving renewal and expansion targets through consultative selling techniques

• Identifying new opportunities, and collaborating with field teams to expand into core Arctic Wolf services

• Listening to customers and providing feedback to the business

• Ensuring customer satisfaction and delivery of quarterly account reviews

• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.

• Creating and managing processes to effectively forecast and communicate at-risk customers.

• Working in a highly trusting and transparent team environment

Key Skills & Minimum Qualifications

• 2+ years of demonstrated success in a sales role, preferably in a technology organization.

• Consultative sales experience strongly desired

• The ability to be flexible and work in a rapidly changing environment is required

• Bachelor’s degree, or combination of education and relevant experience

• Aptitude for technology, knowledge of spreadsheets and Salesforce utilization

• Fanatical devotion to customer service, business quality, and data security

• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.

• Excellent organizational skills and written/oral communication skills

• This position is based in our Eden Prairie, MN office and will require team members work from our corporate office

• Up to 10% travel may be required

• Fluent in English and German

• This position is based in the Messetower, in Frankfurt, Germany  

Our offer:

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• 30 days annual leave, bank holidays and paid volunteering days off 

• Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen 

• Training and career development programs 

• Robust Employee Assistance Program (EAP) with mental health service 

• Fertility support and paid parental leave 

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest? Then send us your CV and your references.